[Remote] ServiceNow Architect – Enterprise Case Management (HRSD, S2P, Finance & ESM)

Note: The job is a remote job and is open to candidates in USA. Astrica is a company focused on reimagining ServiceNow partnerships, blending automation with human-first change management. They are seeking a ServiceNow Architect to design and implement enterprise case management solutions across various domains, ensuring alignment with best practices and governance standards.ResponsibilitiesDazzle clients! Partner with customer stakeholders, architects, and delivery teams to design and implement enterprise case management solutions across HR, Finance, Procurement, and IT service domainsInfluence! Define scalable architectural patterns for shared intake, case orchestration, lifecycle management, and cross-functional service delivery while guiding technical teams on best practices and implementation approachesAccelerate delivery! Lead discovery workshops, design sessions, and whiteboarding exercises, providing practical recommendations and real-world implementation experience to help customers avoid common ServiceNow implementation pitfallsDrive quality! Ensure solutions align with ServiceNow best practices, CSDM standards, governance requirements, and upgrade-safe design principles while proactively identifying risks and recommending mitigation strategiesLead implementation efforts! Provide hands-on guidance and oversight for Flow Designer, Workflow Data Fabric, Universal Request, integrations, data modeling, and enterprise case management configurationsGuide strategic decisions! Advise stakeholders on data architecture, intake strategies, system-of-record versus system-of-engagement considerations, case routing models, and cross-domain service delivery designMentor and collaborate! Direct and support development resources throughout the project lifecycle, conduct solution reviews, provide technical coaching, and collaborate with internal architects to ensure successful project outcomesSkills7+ years of ServiceNow platform experience, including experience serving as a ServiceNow Architect, Lead Consultant, or Senior Implementation Lead on enterprise-scale deploymentsProven experience delivering multi-module ServiceNow implementations, including HR Service Delivery (HRSD), ITSM, Finance Case Management, Enterprise Service Management (ESM), and Procurement or Source-to-Pay (S2P) solutionsHands-on experience designing and implementing enterprise case management architectures, including shared intake models, cross-domain case orchestration, lifecycle management, and service delivery standardizationDemonstrated expertise with Workflow Data Fabric, Universal Request, Flow Designer, integrations, data modeling, and enterprise workflow automationStrong understanding of enterprise architecture principles, including data federation versus replication strategies, intake channel design, routing frameworks, and scalable service delivery modelsExperience leading discovery workshops, architecture reviews, requirements sessions, and technical design discussions while effectively communicating complex concepts to both technical and business stakeholdersAbility to lead and mentor technical resources, review solution designs, provide implementation guidance, and ensure adherence to ServiceNow best practices and architectural standardsA passion for helping customers maximize platform value through reusable patterns, scalable designs, process optimization, and continuous improvementA collaborative, adaptable, and pragmatic approach to balancing delivery speed with long-term architectural integrityHands-on experience implementing Workflow Data Fabric and Universal Request in enterprise ServiceNow environmentsExperience integrating ServiceNow with enterprise platforms such as SAP, Ariba, SuccessFactors, ERP systems, procurement platforms, and HR technologiesStrong knowledge of CSDM (Common Service Data Model) and enterprise governance frameworksExperience designing and implementing shared service delivery models across HR, Finance, Procurement, and IT organizationsPrior consulting experience with large-scale system integrators such as Accenture or similar enterprise consulting organizationsCurrent ServiceNow certifications including CSA, CAD, and one or more Certified Implementation Specialist (CIS) certifications in HRSD, ITSM, CSM, SPM, ITOM, ITAM, or related product suitesExperience supporting global enterprise deployments with multiple business units, regions, and service domainsBenefitsCompetitive pay that reflects your skills and certificationsPerformance bonuses and annual reviews that celebrate growthUnlimited vacation + flexible time off (because balance matters)Health, dental, vision, and 401(k) coverageCareer development support and learning incentives to keep you sharpCompany OverviewAstrica is a IT services company that specilizes in intelligent automation, cloud, integration, ML, and digital transformations. It was founded in 2022, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://astrica.com/.