[Remote] ServiceNow - Application Consultant

Note: The job is a remote job and is open to candidates in USA. IBM Consulting is a leading firm focused on long-term client relationships and collaboration across industries. They are seeking an Application Consultant for ServiceNow to design, configure, and deliver solutions that align with business objectives, requiring strong expertise in ServiceNow modules and IT service management.ResponsibilitiesLeading the development of ServiceNow strategies based on value versus effort, ensuring alignment with business goals and implementation successContributing to solution design, including effort estimation, costing, and preparation of cost-benefit models to support decision-makingWorking with clients and stakeholders to gather requirements, conduct workshops, and translate business needs into ServiceNow solutionsConfiguring, customizing, and maintaining ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM), including forms, workflows, integrations, and UI components, following best practicesProviding technical guidance on platform capabilities, application design, user experience, and ServiceNow ecosystem integrationSupporting the full delivery lifecycle, including testing, deployment, post-go-live troubleshooting, documentation, and end-user trainingCollaborating with architects, developers, and project managers to ensure on-time delivery, compliance with governance and GRC standards, and continuous platform improvementSkillsBachelor's degree in Computer Science, Information Systems, or a related field, with 3+ years of hands-on ServiceNow platform experienceStrong knowledge and practical experience with one or more ServiceNow modules including ITSM, ITOM, HRSD, and CSM, supporting configuration and maintenanceSolid understanding of ITIL processes and service management frameworks, applied to developing effective ServiceNow strategiesTechnical proficiency with web technologies (XML, HTML, Web Services) and enterprise components such as LDAP, VPN, and SSLExcellent problem-solving, analytical, interpersonal, and communication skills, with the ability to manage multiple priorities in Agile or hybrid project environmentsServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (e.g., ITSM, HRSD, CSM) with experience in client-facing consulting or service delivery environmentsFamiliarity with ServiceNow scripting and integrations, including JavaScript, Glide, REST/SOAP APIs, MID Server, and supporting technologies such as XML, HTML, LDAP, VPN, and SSLStrong understanding of ITIL frameworks and service management best practices, with the ability to support cost-benefit analysis, effort estimation, and solution designBachelor's DegreeCompany OverviewIBM provides technology and consulting, including software, infrastructure systems, and cloud-based solutions. It was founded in 1911, and is headquartered in Armonk, New York, USA, with a workforce of 10001+ employees. Its website is http://www.ibm.com.Company H1B SponsorshipIBM has a track record of offering H1B sponsorships, with 279 in 2026, 2993 in 2025, 3258 in 2024, 2139 in 2023, 1807 in 2022, 1156 in 2021, 2669 in 2020. Please note that this does not guarantee sponsorship for this specific role.