[Remote] Service Writer

Note: The job is a remote job and is open to candidates in USA. Dynatron Software, Inc. is transforming the automotive service industry with intelligent SaaS solutions. They are seeking a detail-oriented Warranty Processing Specialist to help dealership service departments maximize reimbursement opportunities by preparing and submitting compliant labor and parts rate increase requests. Responsibilities Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements Calculate average labor rates and parts markups using qualifying ROs and preset guidelines Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms Submit warranty labor rate and parts rate increase requests within specified timelines Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications Maintain organized records and communicate filing updates to dealership management when necessary Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws Identify patterns and insights that help improve accuracy and approval rates Participate in special projects and contribute to internal process improvements as needed Skills 1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred) Proficiency in Microsoft Excel and document preparation tools Understanding of manufacturer warranty policies and ability to follow detailed guidelines Strong organizational and time management skills with a focus on accuracy and timeliness Excellent written and verbal communication skills Analytical mindset with the ability to recognize patterns and solve problems independently Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment Benefits Comprehensive health, vision, and dental insurance Employer-paid short- and long-term disability and life insurance 401(K) with competitive company match Flexible PTO and 11 paid holidays Branded welcome swag and home office setup support for remote employees Company Overview At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of automotive fixed operations data analytics software, comparative insights, and expert coaching. It was founded in 1997, and is headquartered in Richardson, Texas, USA, with a workforce of 201-500 employees. Its website is