[Remote] Service & Support Contract Analyst

Note: The job is a remote job and is open to candidates in USA. Manpower San Diego is seeking a Service & Support Contract Analyst to evaluate and respond to customer contract redlines. The role involves collaborating with various departments to ensure compliance and operational effectiveness while addressing customer needs and maintaining service quality. Responsibilities • Evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations • Partnering closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests • Maintaining redline response repository and ensuring alignment with policy, regulatory standards and ability to operationalize requests • Reviewing the customer’s products to determine eligibility to renew contracts with a new support agreement • Reviewing product eligibility across multiple solutions by reviewing review versions, configurations, and product lifecycle status • Validating serials/SKUs, assessing compatibility with service delivery capabilities, identifying gaps (e.g., end-of-support units, third‑party devices, or non-standard configurations), and recommending any available remediation paths such as upgrades, substitutions, time and material or tailored support exceptions • Providing final review in a clear output for accurate quoting, entitlement setup, and ongoing service execution Skills • Bachelor's degree required • Minimum 2 years experience with commercial contracting or other service and support relevant experience • A strong focus on detail and accuracy of work • Ability to prioritize multiple tasks efficiently • Excellent organizational, written, communication, and interpersonal skills • Individual must be comfortable in a fast-paced environment; be a team player and results oriented • Proficient in Excel, SAP, Salesforce and Power BI • Ability to perform multiple tasks simultaneously and prioritize workload with minimum supervision • Advanced technical skills especially in Microsoft O365 including Word, Excel, PowerPoint and Vision • Experience in SAP and SF.com a plus • Experience with Microsoft Office 365 Suite of products including Power BI and PowerApps • Good written and verbal communication skills and interpersonal relationship skills • Data driven, Strong proficiency in Excel, Power BI and creating dashboards • Independent learner • Focused on driving results and outcomes • Some understanding of supply chain and procurement strategies Company Overview • Actively involved in public policy, workplace issues, and economic development. It was founded in 1977, and is headquartered in San Diego, California, US, with a workforce of 1001-5000 employees. Its website is Apply tot his job