[Remote] Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)
Note: The job is a remote job and is open to candidates in USA. TheCoTeam is a company focused on providing high-end residential AV, lighting, shading, and control solutions. They are seeking a Service & Scheduling Coordinator to manage client interactions, ensure satisfaction, and coordinate internal resources to deliver exceptional service to ultra high net worth clientele.
Responsibilities
ā¢ Primary Point of Contact: Phone, Email, Text, Ticketing System
ā¢ Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
ā¢ Satisfaction: Deliver a "WOW" experience, each and every time
ā¢ SLA: Meet or exceed our response times and obligations
ā¢ Interface With: Service Technicians, Project Managers, Accounting, Partners
ā¢ Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
ā¢ Documentation: Update and Maintain accurate client records
ā¢ Expedite: Efficiently move the issue through various departments
ā¢ RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
ā¢ Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
Skills
ā¢ A customer service background
ā¢ Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
ā¢ A knack for the technical (we put amazing tech in to the finest homes)
ā¢ A steady work history (3yrs between hops)
ā¢ A pleasant disposition
ā¢ High EQ
ā¢ Strong, independent problem solver
ā¢ Proactive
ā¢ Extreme attention to detail
ā¢ Dynamic thinker
ā¢ Assertive
Benefits
ā¢ Simple IRA
ā¢ Medical Insurance - check!
ā¢ Vision & Dental: Optional
ā¢ PTO: 96 hours
ā¢ 6 Paid Holidays
ā¢ Continuous Professional Development
ā¢ Relaxed Family-Like Environment
ā¢ Quarterly Company Events
ā¢ Occasional Pau Hana!
Company Overview
ā¢ We are the anti-recruiters! We help Custom Integrators & Manufacturers (and more than 18+ industries) hire amazing talent at a fraction of the price of recruiters. It was founded in 2020, and is headquartered in New York, NY, US, with a workforce of 0-1 employees. Its website is http://www.TheCoTeam.com.
Apply Now
Apply Now
Responsibilities
ā¢ Primary Point of Contact: Phone, Email, Text, Ticketing System
ā¢ Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
ā¢ Satisfaction: Deliver a "WOW" experience, each and every time
ā¢ SLA: Meet or exceed our response times and obligations
ā¢ Interface With: Service Technicians, Project Managers, Accounting, Partners
ā¢ Scheduling: Manage and Schedule based on clients needs and eDesign resource availability
ā¢ Documentation: Update and Maintain accurate client records
ā¢ Expedite: Efficiently move the issue through various departments
ā¢ RMA's: Work with the Warehouse Manager to Manage/order/track products that are being returned/repaired to close out tickets
ā¢ Reporting: Monthly reports summarizing ticket volume, resolution times, and trends
Skills
ā¢ A customer service background
ā¢ Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
ā¢ A knack for the technical (we put amazing tech in to the finest homes)
ā¢ A steady work history (3yrs between hops)
ā¢ A pleasant disposition
ā¢ High EQ
ā¢ Strong, independent problem solver
ā¢ Proactive
ā¢ Extreme attention to detail
ā¢ Dynamic thinker
ā¢ Assertive
Benefits
ā¢ Simple IRA
ā¢ Medical Insurance - check!
ā¢ Vision & Dental: Optional
ā¢ PTO: 96 hours
ā¢ 6 Paid Holidays
ā¢ Continuous Professional Development
ā¢ Relaxed Family-Like Environment
ā¢ Quarterly Company Events
ā¢ Occasional Pau Hana!
Company Overview
ā¢ We are the anti-recruiters! We help Custom Integrators & Manufacturers (and more than 18+ industries) hire amazing talent at a fraction of the price of recruiters. It was founded in 2020, and is headquartered in New York, NY, US, with a workforce of 0-1 employees. Its website is http://www.TheCoTeam.com.
Apply Now
Apply Now