[Remote] Service Network Dispatcher

Note: The job is a remote job and is open to candidates in USA. Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. The Service Network Dispatcher will be responsible for dispatching Field Service Partners for troubleshooting and maintenance on residential solar photovoltaic systems, while also managing internal ticket updates and participating in team meetings. Responsibilities • 75% Dispatching Tickets to our Field Service Partners through our CRM platform • Triage agent requests to send Field Service Partners out to the site for troubleshooting, maintenance or repair. Create new field dispatch work orders and assign them to designated field partners. Obtain completed site visit reports and photos. • 15% Providing updates internally to agent tickets • Provide field service updates to the Customer Service and Technical Support teams. • 10% Attending Meetings • Weekly Service Network Team Meetings • Weekly cross departmental team meetings • Bi-weekly all hands meetings • Other meetings as needed Skills • 2 years of customer service experience • Basic proficiency in Google Suite • Ability to type 50+ WPM • High level of attention to detail and the ability to multitask • Intermediate level or higher to self-manage with minimal oversight • Clear, concise and articulate written and verbal communication • Ability to adhere to a 1-business day or less response time • 3 years of customer service experience • 2 years of dispatch experience • 2 years of photovoltaic experience or civil construction experience Benefits • 100% of health insurance monthly premiums for employees, and 50% for dependents. • Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days. • Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options. • Up to $500 annual learning reimbursement because investing in your development is investing in our success. Company Overview • Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems. It was founded in 2015, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is Apply tot his job