[Remote] Service Management L2 Engineer

Note: The job is a remote job and is open to candidates in USA. Nokia is a leading telecommunications company, and they are seeking a Service Management L2 Engineer to enhance service delivery for their customers. The role involves monitoring service levels, resolving escalated issues, and providing training to ensure operational excellence.ResponsibilitiesSupporting: Customer’s NOC Operations and Maintenance Engineering Staff Network to develop Operations ReadinessEstablish documented processes and procedures to improve NOC visibility to the EMS’s and associated Network ElementsEnhance the Client Outage Management and Notification processesDefine IP MPLS provisioning standards and develop a consistent process guideline to further reduce fault restoration timelinesProvide continued On-The-Job (OJK) Knowledge transfer to Client NOC personnel including:Monitoring and surveillance activitiesCommand Line Interface for Nokia routers and switchesNSP EMS Familiarization o New network element configuration/Network routing setupIP Element configuration o Event detection and isolation/Fault resolutionRoutine diagnostics and corrective action managementEvaluate customer skillsets and develop training planSkillsBachelor's degreeAdvanced knowledge of IP/MPLS provisioning and fault restoration processesProficiency in Nokia routers, switches, and NSP EMSExpertise in network element configuration, routing setup, and diagnosticsAbility to analyze service incidents and correlate them with performance issuesStrong troubleshooting skills for resolving complex faultsExperience in creating documented workflows for NOC operationsSkill in enhancing outage management and notification processesAbility to deliver effective training and knowledge transfer to NOC personnelExperience in evaluating skillsets and developing tailored training plansAchieved advanced skills and knowledge in integrating theory with organizational practicesTypically requires 4–6 years of relevant experience and/or a graduate degree (or higher)Strong interpersonal skills for customer collaboration and onsite supportAbility to work effectively in dynamic operational environmentsCompany OverviewNokia manufactures mobile devices, network infrastructure, and location-based technology for businesses. It is a sub-organization of Enscryb. It was founded in 1865, and is headquartered in Espoo, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.nokia.com.Company H1B SponsorshipNokia has a track record of offering H1B sponsorships, with 48 in 2026, 262 in 2025, 264 in 2024, 259 in 2023, 250 in 2022, 296 in 2021, 287 in 2020. Please note that this does not guarantee sponsorship for this specific role.