[Remote] Service Desk Project Manager

Note: The job is a remote job and is open to candidates in USA. Experis is a company focused on healthcare IT solutions, and they are seeking a Project Manager for their Service Desk. The role involves leading the implementation of Epic systems, optimizing remote service desks, and collaborating with various teams to enhance healthcare operations.ResponsibilitiesLead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goalsDesign, build, and optimize remote service desks to support end-users during GoLive and post-GoLive phasesDevelop and implement project plans, timelines, schedules and budgets to ensure successful activationsEstablish and enforce best practices for service desk operations, incident management, and troubleshootingLead change management efforts, ensuring smooth transitions and user adoption across the organizationCoordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activitiesOversee end-user training, support, and onboarding to enhance adoption of the Epic platformMonitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategiesConduct post-implementation reviews to identify areas for improvement and optimize future projectsUpdate and maintain the project schedule through proactive engagement with project stakeholdersCoordinate communications, organize meetings, and ensure effective meeting setupsDevelop and present PowerPoint presentations to guide and drive meetingsDrive project decisions and milestones in collaboration with stakeholdersFacilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter expertsSkillsEducation: Bachelor's Degree or equivalent project management experienceExperience: 5 – 7 years of Epic implementation experience, led over 10+ Epic GoLive ActivationsProven experience in designing, building, and managing remote service desks with a strong understanding of Epic modules, workflows, and healthcare IT systemsExperience with Visio, Microsoft Project, Excel, PowerPointBachelor's degree in healthcare administration, IT, Project Management, or a related field. PMP, CPHIMS, or other relevant certifications are a plusExceptional organizational and communication skills, a proven ability to lead cross-functional and remote teamsExperience with service desk tools and platforms, adhering to ITIL best practicesStrong problem-solving and analytical skills, translating complex issues into actionable solutionsProven track record in healthcare consulting or working with large healthcare systemsProficient in agile project management methodologiesCompany OverviewExperis® is a global leader in technology services, helping organizations shorten the distance between innovation and business impact in a digital world. It was founded in 2011, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 10001+ employees. Its website is https://www.experis.us.Company H1B SponsorshipExperis has a track record of offering H1B sponsorships, with 27 in 2026, 171 in 2025, 168 in 2024, 176 in 2023, 96 in 2022, 75 in 2021, 109 in 2020. Please note that this does not guarantee sponsorship for this specific role.