[Remote] Service Desk Engineer

Note: The job is a remote job and is open to candidates in USA. Nexus Technologies LLC is a company that provides technical support services. They are seeking a proactive and independent Service Desk Engineer to perform tier I and tier II technical support responsibilities, ensuring top-notch customer service and effective resolution of technical issues. Responsibilities Diagnose, research, and resolve Tier 1 and Tier 2 technical hardware (printer, computer, peripherals) and common software issues Assist users that may be locked out of computing devices, cloud services, or other applications Direct unresolved issues to the next level of support personnel Maintain the highest possible level of customer service Work with vendors to provide clients with updates on ISP outages or vendor support issues Assist with the upkeep of client environment documentation Skills Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support Skilled communicator on all levels and dedicated to providing top-notch customer service Meticulous attention to detail shown through timekeeping, documentation, execution of the technical work Diagnose, research, and resolve Tier 1 and Tier 2 technical hardware (printer, computer, peripherals) and common software issues Assist users that may be locked out of computing devices, cloud services, or other applications Direct unresolved issues to the next level of support personnel Maintain the highest possible level of customer service Work with vendors to provide clients with updates on ISP outages or vendor support issues Assist with the upkeep of client environment documentation Hands-on experience with Citrix Hands-on experience with O365 (Intune, SharePoint, Exchange Online, etc.) Hands-on experience with QuickBooks Hands-on experience with Sage Hands-on experience with COTS products (commercial-off-the-shelf) Hands-on experience with Microsoft Windows Server 2016 to present Hands-on experience with Microsoft Windows 10 to Present Hands-on experience with Microsoft Remote Desktop 2008 to Present Hands-on experience with Citrix Receiver Hands-on experience with Active Directory, DNS, DHCP Hands-on experience with O365 (Azure, Intune, SharePoint, Exchange Online, etc.) Hands-on experience with Printer Administration (Configuration, deployment, and troubleshooting) Hands-on experience with Basic Email filtering such as Barracuda Hands-on experience with Scan to email configuration Hands-on experience with PC Hardware Troubleshooting Hands-on experience with Mac OS configuration Hands-on experience with VPN Client Configuration (Windows, SonicWall, Meraki, Cisco) Benefits Four weeks of annual accrued PTO Seven paid national holidays Medical, dental, vision options Company-paid life insurance, short and long-term disability Voluntary benefits such as critical illness and accident Voluntary Legal Shield and identity theft protection Discretionary annual 401k match plan Generous employee referral bonus plan Employee Assistance Program Access to over 90,000+ courses in ADP My Learning StandOut employee engagement tools Eligible to apply for a Pluralsight license Eligible to apply for NexusTek Technical Academy or Leadership Academy Company Overview Nexus offers public transportation services for the economy and communities also operates tyne and wear metro. It was founded in undefined, and is headquartered in Newcastle Upon Tyne, Newcastle upon Tyne, GBR, with a workforce of 1001-5000 employees. Its website is