[Remote] Service Desk Analyst, Remote - NM, TX, AZ only

Note: The job is a remote job and is open to candidates in USA. UnityBPO is a healthcare support company dedicated to improving the patient experience. They are seeking a Patient Customer Service Support Specialist to provide first-level customer service support to patients regarding their healthcare applications and non-clinical needs.ResponsibilitiesProvide first-level customer service supportIdentify and document customer issues clearly and accuratelyEscalate unresolved tickets to appropriate internal teams as neededAccurately document every callDeliver outstanding customer service through clear communication, patience, and empathySkillsHigh School diploma or GED (or equivalent experience)Must have hard wired connection to routerPrevious experience in a customer service or technical support rolePrevious Call Center ExperienceBasic knowledge of PC operations and desktop applicationsExcellent verbal and written communication skillsAbility to multitask and problem-solve in a fast-paced environmentAbility to maintain and calm, professional demeanor in challenging situationsAdaptability and self-motivation in a remote work settingStrong customer empathy, patience, and a commitment to provide high-quality serviceExperience with My Pres and My ChartFamiliarity with medical terminologyExperience working in Electronic Health Record (EHR) systemsBenefitsWe provide ongoing training, support your pursuit of certifications, and offer real opportunities for career developmentCareer Growth: We invest in your development and pay for technical certificationsRemote Flexibility: Work from the comfort of your home in NM, TX, or AZ.Inclusive Culture: We welcome applicants of all ages and backgrounds.Leadership Access: Share your ideas directly with leadership, including the CEOSupportive Environment: Be part of a team that values transparency, communication, and collaborationCompany OverviewUnityBPO is a healthcare business process and technology company It was founded in 2016, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 201-500 employees. Its website is https://www.unitybpo.com.