[Remote] Service Desk Analyst I (Shift Sat-Wed 4pm-1am EST), Req#1299

Note: The job is a remote job and is open to candidates in USA. ePlus inc. is a technology company that values collaboration and innovation, and they are seeking a Service Desk Analyst I. In this role, you will provide Level 1 technical assistance to customers by answering support calls and responding to emails, ensuring timely problem resolution and excellent customer service.ResponsibilitiesProvide excellent customer service to our customers, at all timesRespond to customer inquiries in person, electronically and via phoneTroubleshoot, problem solve and resolve customer issuesDocument, track and monitor problems to ensure resolution in a timely mannerWork in a team environment and participate positively with the teamUpdate customers when issues are resolvedUpdate relevant issue tracking systems appropriatelyMentor and/or train Service Desk Analyst’sSkillsHigh School diploma requiredWorking knowledge of fundamental operations of relevant software, hardware and other equipmentKnowledge of relevant call tracking applications; ServiceNow experience a plusOne year of Customer Service experience requiredStrong verbal communication skillsStrong written communication skillsMust be motivated towards constantly improving their technical skillsKnowledgeable in use of MS Excel, Word, OutlookAny one of the following: Two years of Service Desk / Help Desk experience, An associate degree (minimum), Any relevant IT certificationBenefitsCommissions and discretionary bonusesFull range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offeredCompany OverviewePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. It was founded in 1990, and is headquartered in Herndon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.eplus.com/.