[Remote] Service Desk Analyst I (Req#1057)

Note: The job is a remote job and is open to candidates in USA. ePlus inc. is a technology company that values collaboration and innovation. As a Service Desk Analyst I, you will provide Level 1 technical assistance to customers, troubleshoot issues, and ensure timely resolution of problems while maintaining excellent customer service.ResponsibilitiesProvide excellent customer service to our customers, at all timesRespond to customer inquiries in person, electronically and via phoneTroubleshoot, problem solve and resolve customer issuesDocument, track and monitor problems to ensure resolution in a timely mannerWork in a team environment and participate positively with the teamUpdate customers when issues are resolvedUpdate relevant issue tracking systems appropriatelyMentor and/or train Service Desk Analyst’sSkillsHigh School diploma requiredWorking knowledge of fundamental operations of relevant software, hardware and other equipmentKnowledge of relevant call tracking applications; ServiceNow experience a plusOne year of Customer Service experience requiredStrong verbal communication skillsStrong written communication skillsMust be motivated towards constantly improving their technical skillsKnowledgeable in use of MS Excel, Word, OutlookTwo years of Service Desk / Help Desk experienceAn associate degree (minimum)Any relevant IT certificationBenefits401(k) eligibilityEmployee stock purchase programVarious paid time off benefits, such as vacation, sick time, and personal leaveCompany OverviewePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. It was founded in 1990, and is headquartered in Herndon, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.eplus.com/.Company H1B SponsorshipePlus inc. has a track record of offering H1B sponsorships, with 9 in 2025, 4 in 2024, 5 in 2023, 9 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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