[Remote] Service Desk Analyst

Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Service Desk Analyst to provide technical support and assistance to end users, ensuring timely resolution of issues that impact business operations within a healthcare revenue cycle environment.ResponsibilitiesProvides technical support and assistance to end users, ensuring timely resolution of issues that impact business operations within a healthcare revenue cycle environmentFocuses on troubleshooting hardware, software, and application problems, maintaining accurate documentation, and delivering a positive user experienceOperates with moderate independence and contributes to improving service desk processes and efficiencyResponds to incoming service requests and incidents by diagnosing and resolving routine technical issues within established service-level agreementsTroubleshoots hardware, software, and application problems using approved tools and documented proceduresEscalates complex issues to appropriate technical teams while maintaining ownership until resolutionDocuments all interactions, troubleshooting steps, and resolutions in the ticketing system to ensure accurate records and reportingAssists in onboarding activities by setting up user accounts, configuring access, and ensuring proper functionality of systems and devicesCommunicates effectively with end users to provide status updates and guidance throughout the resolution processSkillsProvides technical support and assistance to end usersEnsures timely resolution of issues that impact business operations within a healthcare revenue cycle environmentFocuses on troubleshooting hardware, software, and application problemsMaintains accurate documentationDelivers a positive user experienceOperates with moderate independenceContributes to improving service desk processes and efficiencyResponds to incoming service requests and incidentsDiagnoses and resolves routine technical issues within established service-level agreementsTroubleshoots hardware, software, and application problems using approved tools and documented proceduresEscalates complex issues to appropriate technical teams while maintaining ownership until resolutionDocuments all interactions, troubleshooting steps, and resolutions in the ticketing systemAssists in onboarding activities by setting up user accounts, configuring access, and ensuring proper functionality of systems and devicesCommunicates effectively with end users to provide status updates and guidance throughout the resolution processBenefitsAssociate Benefits –We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Company OverviewEnsemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices. It was founded in 2014, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is https://ensemblehp.com.