[Remote] Senior/Lead Product Marketing Manager (EDT timezone)

Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants, enabling businesses to enhance their customer service operations. The Senior/Lead Product Marketing Manager will be responsible for the end-to-end product-to-market strategy, including positioning, launches, and competitive narratives, while collaborating with various teams to ensure successful market integration of new capabilities.ResponsibilitiesOwn the platform-level messaging and positioning that powers PolyAI’s go-to-market: web, sales material, content, and analyst-facing communicationsRefine the competitive narrative against AI-native players and legacy contact center vendors, translating product depth into points of view the field can carryEvolve PolyAI’s ICP and value frameworks as the platform expands across enterprise and product-led motionsPartner with marketing to anchor demand generation, content, and campaigns to a single, sharp message architectureBuild an always-on competitive positioning agent that monitors AI-native players and legacy contact center vendors, surfaces new moves, and keeps the field’s points of view currentOwn end-to-end product launches, from positioning through post-launch measurementPartner closely with Product Management and Engineering to translate technical capabilities into customer-relevant value, and to influence the inbound roadmap with market and customer signalBuild a product-to-market launch rhythm that keeps customers, prospects, partners, and analysts current on PolyAI’s pace of innovationPrototype landing pages, launch packages, and AI sales kits as part of every launch, with agents doing the heavy lift on draft and iterationAutomate GTM artifacts and content production, building the agents that turn each launch into reusable systems for the next oneBuild the assets that win deals: first-call decks, ROI narratives, competitive battlecards, customer story decks, demo scripts, and executive briefing materialGo hands-on with the product. Build the demos that show prospects what is possible, and partner with Sales Engineering and Product on the scenarios that closeEquip Sales across enterprise and product-led motions with the messaging, training, and material that compresses cycles and lifts win ratesSource and produce the customer evidence that powers our marketing: case studies, win narratives, executive testimonials, and quantitative proof pointsOwn analyst relations: briefings, evaluations, and influence campaigns with top-tier analysts and industry voicesAI fluency is required. Daily AI tool use is the baseline; building with AI is the bar. PolyAI is the place to become the best builder version of yourself, with the company supporting through real tools and real tokens. In this role, you will:Operate AI-first. Prototype before you brief, work alongside your agents from the first idea, and publish rather than send. The distance between idea and artifact should be close to zeroBuild the systems, not just the artifacts. Where the work is repeatable, build the agents and workflows that produce itPublish what you build weekly. Your tools and workflows are reusable by the rest of the team and the company. You’re not just delivering campaigns; you’re publishing the agents and templates other teams self-serve fromLead the cadence of model and product releases. Own the rhythm of bringing new capabilities to market end-to-end, from product conversation to launch kit, on a tempo the market can feelTell your story in the market. How you use AI to do the work, what you’ve built, and the portfolio of agents and launches you carry with you. Marketing your own portfolio externally is part of the jobSkills7+ years of B2B or B2C2B SaaS product marketing experience as a senior individual contributor at companies known for marketing craftMeaningful experience at a scale upDemonstrated success leading end-to-end product launches for enterprise software, AI/ML, or developer-platform productsExperience operating in either an enterprise sales motion or a product-led growth / developer-tools motion, with the curiosity and range to grow into the otherExcellent writing and presentation craft; you produce executive-grade narratives, sales material, and customer-facing content at paceTechnical aptitude to go deep on a conversational AI platform, including how the platform, harnesses, and underlying models interact, so you can translate that depth for the market, build product demos, and operate as a credible partner to Product and EngineeringComfort operating in ambiguity, holding multiple workstreams, and shipping high-quality work in short cyclesAn evidence-based, outcomes-oriented mindset. You measure marketing's contribution to pipeline, win rate, and category leadershipYou are a full-stack marketer who understands audience marketing: how segmentation, message-to-audience fit, and channel mix translate into pipeline and adoptionCuriosity about models, how models are trainedComfort being a public voice for PolyAI: speaking on webinars, presenting at events, and pitching analysts, customers, and partners independentlyBackground in voice AI, conversational AI, or applied LLM productsEstablished analyst relations track recordFamiliarity with Salesforce, HubSpot, ABM platforms, and modern marketing technology stacksBenefitsParticipation in the company’s employee share options plan100% of Single Cost (employee) and 70% of Dependent for medical, dental & visionLife InsuranceSTD and LTDThe opportunity to contribute to the company's 401k planFlexible PTO policy + 11 designated company holidaysAnnual learning and development allowanceWe’re all about making WFH work for you - that’s why you’ll receive a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!Enhanced parental leaveCompany-funded fertility and family-forming programmesMenopause care programme with MavenCompany OverviewPolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.