[Remote] Senior Underwriting Consultant

Note: The job is a remote job and is open to candidates in USA. John Hancock is a leading international financial services provider, helping people make decisions easier and lives better. The Senior Underwriting Consultant is responsible for evaluating high-impact and complex applications, guiding junior colleagues, and ensuring compliance with underwriting policies.ResponsibilitiesIn addition to those performed by Underwriter Consultants - identify and provide solutions to work related problems and issues (i.e. Work flow, systems)Negotiate and manage time and resources to meet deadlines and service timesProvide training and act as an information resource for more junior underwritersMay process all aspects of auditing, formal appeal reviews and contestable claim reviewAudit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policiesAudit medical record summaries to ensure documentation is in accordance with our established guidelinesAssist management with various research projects pertaining to risk assessmentProcess formal underwriting appeals and complaintsReview underwriting fraud referrals for appropriateness and assist management with book of business reviewsReview contestable claims for potential misrepresentation during underwritingMaintain good relationships within a self-directed team environmentProject a professional image and serve as an example to junior staffManage all aspects of underwriting process for most complex casesServe as a subject matter expert for more junior colleagues and managementProcess formal underwriting appeals and complaintsManage underwriting fraud referrals for appropriateness and assist management with book of business reviewsAssist management with staff training and consultsSkillsCollege graduate or business equivalentPreferably 7 or more years of underwriting experience or exposureStrong knowledge of underwriting function; Sound knowledge of John Hancock's various businessesStrong knowledge of referral areasStrong organizational, communication and interpersonal skillsStrong analytical skills; ability to define, research and resolve problemsExcellent ability to create and maintain customer relationshipsAbility to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focusStrong ability to comprehend, retain and apply current technical information to daily work issuesStrong knowledge of company plans, riders, benefits and illustrationsStrong knowledge of medical science, technology and terminology and their impact on morbidityBenefitsEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.Company OverviewJohn Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance. It was founded in 1862, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.johnhancock.com.