[Remote] Senior Technical Support Analyst

Note: The job is a remote job and is open to candidates in USA. ICONMA is a company looking to fill the position of Senior Technical Support Analyst for their client, a Truck and Engine Manufacturing company. The role involves supporting the dealer network with vehicle repairs, ensuring compliance with regulations, and providing diagnostic support to dealer technicians and body builders.ResponsibilitiesThis position will support our dealer network by assisting dealers in vehicle repairs via case filesWe handle all aspects of the vehicle minus the motorWe ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our teamThis position supports client Dealer Technicians and Body BuildersTech Services support members support client dealers and body builders provide repair and diagnostic supportProvide publications feedback to our publication’s teamsEscalate trending failure modes to Service EngineeringFuture travel to dealer locations is a possibilitySkillsSolid diesel experience as well as customer serviceTechnical expert that assists the dealer technician with vehicle repairsWorking with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic formsDiesel experience is a MUSTExtensive experience as an end user and customer supportBachelor's degreeAt least 2 years of field service engineering, automotive service or truck service experience OR at least 4 years of field service engineering, automotive service or truck service experienceQualified candidates must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United StatesMS OfficeExcellent written and verbal communication skillsClass 8 Truck experienceCritical thinking and problem solvingBenefitsHealth BenefitsReferral ProgramExcellent growth and advancement opportunitiesCompany OverviewICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.iconma.com.