[Remote] Senior Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Blooming Health is on a mission to transform social care with their AI-powered platform. They are seeking a Senior Technical Program Manager to oversee delivery execution across Engineering, AI, and Product organizations, ensuring that critical initiatives are delivered on time and dependencies are managed effectively.ResponsibilitiesOwn the end-to-end delivery process across Engineering, AI, and Product teamsDrive sprint planning, backlog management, dependency tracking, roadmap execution, and delivery accountability across multiple concurrent initiativesEstablish and enforce operating rhythms, delivery processes, and accountability frameworks that ensure teams consistently meet commitments and execution risks are surfaced earlyPartner closely with Engineering, AI, Product, Customer Success, and Implementation teams to align priorities, manage dependencies, and ensure critical information flows effectively across the organizationCoordinate delivery across multiple concurrent customer implementations, balancing customer commitments, product priorities, and engineering capacity while proactively identifying risks and resource conflictsIdentify blockers, timeline risks, resource constraints, and delivery challenges before they become critical issuesFacilitate decision-making and drive resolution across teams and stakeholdersServe as the central source of truth for delivery status across the organizationProvide clear, concise, executive-ready updates on roadmap progress, customer deployments, risks, dependencies, and organizational prioritiesParticipate in technical discussions and architecture reviews to understand delivery implications, identify dependencies, and support informed prioritization decisions across complex systemsBuild scalable program management processes that improve organizational effectiveness without creating unnecessary bureaucracyContinuously evolve delivery frameworks as the company grows and product complexity increasesSkillsTechnical Program Management Expertise: 10+ years of experience in Technical Program Management, Engineering Program Management, Product Operations, Engineering Operations, or related delivery-focused leadership rolesStartup & Growth-Stage Experience: Proven success operating within fast-paced startup environments, ideally helping organizations scale from early product-market fit through rapid customer growth and organizational expansionComplex Technical Delivery Experience: Demonstrated experience managing technically sophisticated initiatives involving distributed systems, AI/ML platforms, cloud-native architectures, customer-facing products, or other highly complex software environmentsAI/ML or Agentic Systems Experience: Experience supporting AI, machine learning, agentic systems, or similarly complex and iterative technology development environments where delivery timelines and success metrics are less deterministic than traditional software developmentStrong SDLC & Program Management Foundations: Deep understanding of Agile, Scrum, Kanban, and modern software development lifecycle practices. Ability to apply process thoughtfully based on organizational needs rather than rigid adherence to methodologyTechnical Credibility: Comfortable participating in discussions involving architecture, infrastructure, system design, APIs, data flows, cloud platforms, and engineering tradeoffs. Able to understand delivery implications of technical decisions without serving as the technical decision-makerStakeholder Management & Influence: Exceptional ability to influence senior leaders, engineers, product managers, and cross-functional stakeholders without direct authority. Comfortable holding teams accountable and facilitating difficult prioritization conversationsExecutive Communication Skills: Outstanding written and verbal communication skills. Able to deliver concise status updates, facilitate executive discussions, manage stakeholder expectations, and translate technical complexity into business contextMulti-Workstream Program Leadership: Proven track record managing multiple concurrent projects competing for shared engineering resources while maintaining delivery momentum and organizational alignmentSelf-Starter Mentality: Highly proactive and capable of establishing structure, processes, and operating rhythms in ambiguous environments with limited guidanceHealthcare Technology Experience: Experience working within healthcare technology, health plans, provider organizations, HIPAA-regulated environments, or other highly regulated industriesVoice AI & Conversational Systems: Direct experience supporting voice AI platforms, conversational agents, agentic systems, real-time communication platforms, or customer-facing AI productsCloud & Infrastructure Knowledge: Familiarity with cloud-native environments, particularly GCP or AWS, along with modern distributed application architectures and observability practicesTechnical Background: Prior experience as a software engineer, solutions architect, technical lead, or other technical role is highly desirableCustomer-Facing Delivery Experience: Experience managing customer implementations, enterprise software deployments, or customer-facing technical programs where contractual commitments and delivery timelines are criticalProject Management Platforms: Experience using Linear, Jira, or similar work management tools to coordinate delivery across multiple teams and complex roadmapsCompany OverviewBlooming Health streamlines social care delivery with AI-powered, multilingual outreach and automation tools. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://gobloominghealth.com/.