[Remote] Senior Technical Operations Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. TrueCar, Inc. is a leading digital automotive platform that helps car buyers save time and money through a nationwide network of Certified Dealers. The Senior Technical Operations Specialist will serve as the triage gateway for Dealer Support, focusing on the resolution of technical issues and the implementation of AI-powered tools to enhance operational efficiency.ResponsibilitiesPartner with the Technology team on Salesforce configuration, testing, management, Books of Business, Reporting, and DashboardsDrive user adoption through training, documentation, and communications across the Dealer Sales and Service organizationTriage and resolve complex user questions, troubleshoot reporting/dashboard issues, and ensure appropriate technical support is in placeApply critical thinking to resolve complex problems, document key processes, and facilitate cross-training to mitigate operational risks and eliminate single points of failureIdentify and implement workflow automations (Salesforce, ZenDesk, Jira, Make) to eliminate repetitive manual tasksLeverage AI-powered tools (e.g., ChatGPT, Claude, Copilot) to streamline ticket triage, enhance communications, and derive actionable operational insightsInnovate and continuously evaluate emerging AI and automation technologies; recommend and deploy solutions that measurably improve efficiencyEliminate friction: Serve as the triage gateway to unblock dealers and internal teams quicklyEmpower field teams: Directly execute product and system configurations that give dealer-facing teams exactly what they needScale through automation: Build repeatable, automated solutions for high-frequency tasks—freeing the team for higher-value workDrive adoption: Establish documentation and processes that make the tech stack stick across the orgElevate the ecosystem: Deliver the reporting visibility and technical reliability that underpin a great dealer and consumer experienceSkillsProven business operations experience with hands-on knowledge of technology platforms with a proactive mindset for spotting inefficiencies and designing automated or AI-assisted solutionsExperience with an enterprise CRM/Customer Success platform (Salesforce, Oracle, Zendesk, Gainsight)Strong written and verbal communication skills across technical and non-technical audiencesData-literate: able to interpret data and translate it into actionable recommendationsDemonstrated understanding and use of AI productivity tools (ChatGPT, Claude, Copilot, Gemini) in day-to-day workHands-on experience building workflow automations (Salesforce Flow, Zapier, Make, Power Automate, or similar)Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips up to 20% of the timeSalesforce Admin CertificationAutomotive industry experienceAgile, Six Sigma, or Project Management certificationExperience with prompt engineering or AI workflow design and familiarity with low-code/scripting tools (Python, Apex, or similar)Bachelor's degree in Technology or BusinessBenefitsFlexibility to split their work time between home and the officeComfortable shared workspaces in our Santa Monica headquarters office and other regional locationsProfessional home office setup along with monthly reimbursements for your essentials, like phone and internet100% employer-paid health, vision, and dental premiumsA 401(k) plan with company contributionsA wellness reimbursement accountLearning & development reimbursement opportunitiesFlexible PTO for exempt TrueCar Crew MembersA generous PTO accrual policy for non-exempt TrueCar Crew Members14 company-paid holidays and 2 floating holidaysCompany OverviewAt TrueCar, we’re all drivers. It was founded in 2005, and is headquartered in Santa Monica, California, USA, with a workforce of 201-500 employees. Its website is http://truecar.com.Company H1B SponsorshipTrueCar, Inc. has a track record of offering H1B sponsorships, with 3 in 2026, 9 in 2025, 7 in 2024, 9 in 2023, 18 in 2022, 14 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.