[Remote] Senior Technical Enablement Program Manager

Note: The job is a remote job and is open to candidates in USA. Wiz is a fast-growing startup focused on reinventing cloud security. The Senior Technical Enablement Program Manager will develop and manage enablement programs for the Post-Sales teams to ensure customer success and effective product implementation.ResponsibilitiesDesign programs that ensure customer success: You are the brain and strategic insight building impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed to ensure customer adoption, high CSATs, and efficient, effective Wiz implementation. From onboarding to ongoing enablement and strategic initiatives, you drive our teams to excellence with measurable, worldwide programmingEnsure technical efficacy: Be the voice of the post-sales field on New Product Introductions. You'll rapidly absorb complex architectural changes and translate them into actionable, high-impact technical requirements—answering the essential questions for our post-sales teams: "How do we deploy this?" "How do we troubleshoot it?" and "What are the known limitations?"Build the Technical Toolkit: Convert product updates into the "Survival Guide" the field uses every day. This includes everything from implementation playbooks and API documentation summaries to troubleshooting trees and health check checklistsDrive Operational Alignment: Partner with key stakeholders in Operations, Strategic Programs, CTO, and Post-Sales leaders directly to ensure global alignment of Support and Services roles, elevating best practices and driving both efficiency and consistencyTechnical Liaison: Serve as the strategic hub between the Post Sales leadership (who defines role-based gaps), technical implementation groups like our CTO organization, the Content Creation team, AI tool builders, and more. Some days will be more Program Management - making sure critical projects that benefit your roles get across the line. Some days will be more enablement - influencing requirements, rapidly prototyping, or whipping up content yourself. You will translate complex technical workflows into precise content requirements and lab scoping documents for production. You know these roles and their needs intimately. When you’re at your best, our SMEs spend more time with customers and less time on contentFacilitate Key Sessions: You’re not just a partner behind the scenes, you are the face of technical enablement programming for your audiences. You lead key enablement sessions, can create a killer deck, and get to know your audience wellLifecycle Knowledge Manager: Working with our content builders and governance teams, you take full responsibility for the key materials needed for your roles to succeed. You will consistently review, refresh, and retire outdated implementation guides and support documentation to ensure our post-sales knowledge base is always current and technically accuratePost-Sales Impact: Go beyond delivery by actively measuring the effectiveness of technical enablement. Use support ticket data, implementation success rates, and field feedback to drive constant improvement, optimizing for technical proficiency and quantifiable reductions in escalated casesStakeholder Consultant: You are the face of and strategic thought leader for technical enablement for our Post Sales audience. You build effective relationships with field leaders, individual contributors, supporting teams, and enablement leadership. You are these teams’ trusted advisor in all aspects of Post Sales enablementSkills5+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environmentDeep Technical Acumen: Mandatory and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshootingPost-Sales Expertise: Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teamsExecutive Engagement: Ability to consult, influence and drive decision making with senior leadership and executives. Strong initiative-taking and project ownership skillsExceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are a powerful and effective communicator for both executives and individual contributorsArchitectural Fluency: Strong understanding of how to translate technical product specs and 'how-it-works' logic into field-consumable materials (Implementation playbooks, troubleshooting guides, configuration SOPs)Exceptional Collaboration: Ability to effectively partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to bridge the gap between 'product built' and 'product supported.'BenefitsMedical, dental and vision insuranceHome Office Setup reimbursementFlexible Spending AccountsMonthly Connectivity reimbursementEmployee Assistance Program (EAP)Short- and Long-term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings Plan (with employer match)Flexible paid time off + 11 paid holidaysPaid leave programs, including parental, pregnancy health, medical and bereavement leaveThis role may also include incentive compensation.Company OverviewWiz is a cloud security platform that facilitates collaboration between security, dev, and DevOps teams. It is a sub-organization of Google. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.wiz.io.