[Remote] Senior Technical Customer Success Manager (CSM)

Note: The job is a remote job and is open to candidates in USA. Hypersonix Inc. is seeking a Senior Technical Customer Success Manager to join their growing team. This client-facing role focuses on ensuring successful adoption and value realization of their SaaS solutions, requiring a strong analytics background and hands-on skills in SQL and Python or R.ResponsibilitiesOwn post-sale customer relationship and act as the primary technical point of contactDrive product adoption and usage through effective onboarding, training, and ongoing supportWork closely with clients to understand business goals and align them with product capabilitiesCollaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needsAnalyze customer data and usage trends to proactively identify opportunities and risksBuild dashboards or reports for customers using internal tools or integrationsLead business reviews, share insights, and communicate value deliveredSupport customers in configuring rules, data integrations, and troubleshooting issuesDrive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomesSkills7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product companyStrong SQL skills and working experience with Python or RExperience with dashboarding tools such as Tableau, Power BI, Looker, or similarUnderstanding of data pipelines, APIs, and data modelingExcellent communication and stakeholder management skillsProven track record of managing mid to large enterprise clientsExperience in eCommerce, retail, or consumer-facing businesses is highly desirableAbility to translate technical details into business context and vice versaBachelor's or Master's degree in Computer Science, Analytics, Engineering, or related fieldExposure to machine learning workflows, recommendation systems, or pricing analyticsFamiliarity with cloud platforms (AWS/GCP/Azure)Experience working with cross-functional teams in Agile environmentsCompany OverviewHypersonix is a leading Agentic AI platform built to help modern commerce brands unlock and scale profitability. It was founded in 2018, and is headquartered in San Jose, California, USA, with a workforce of 51-200 employees. Its website is http://www.hypersonix.ai.Company H1B SponsorshipHypersonix Inc. has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.