[Remote] Senior Technical Consultant- CSM/Telco (Remote)
Note: The job is a remote job and is open to candidates in USA. GlideFast Consulting is a leading firm in the consulting industry, seeking a Senior Technical Consultant- CSM/Telco. In this role, you will develop and design technical solutions on the ServiceNow platform, provide administration and support, and mentor other consultants while aligning your work with broader project goals to deliver value-based outcomes for clients.
Responsibilities
• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices
Skills
• 2+ years delivering technical solutions on the ServiceNow platform
• 1+ years of experience in the telecommunications industry, specifically with the implementation of ITSM, CSM, FSM, or OMT solutions for telecom customers
• 1+ year(s) in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: CSM, FSM, Telco
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript API's
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• (1) ServiceNow Mainline Implementation Certification (ITSM, CSM) required
• ITIL v3 or v4 Certification preferred
• Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
Company Overview
• GlideFast Consulting is a ServiceNow Partner that offers IT solutions and services for government and commercial sectors. It was founded in 2015, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://www.glidefast.com.
Company H1B Sponsorship
• GlideFast Consulting has a track record of offering H1B sponsorships, with 2 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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Responsibilities
• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices
Skills
• 2+ years delivering technical solutions on the ServiceNow platform
• 1+ years of experience in the telecommunications industry, specifically with the implementation of ITSM, CSM, FSM, or OMT solutions for telecom customers
• 1+ year(s) in a consulting role, delivering software implementations preferable
• Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: CSM, FSM, Telco
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript API's
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• (1) ServiceNow Mainline Implementation Certification (ITSM, CSM) required
• ITIL v3 or v4 Certification preferred
• Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
Company Overview
• GlideFast Consulting is a ServiceNow Partner that offers IT solutions and services for government and commercial sectors. It was founded in 2015, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://www.glidefast.com.
Company H1B Sponsorship
• GlideFast Consulting has a track record of offering H1B sponsorships, with 2 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
Apply tot his job
Apply To this Job