[Remote] Senior Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Outreach is a leading agentic AI platform for revenue teams, specializing in enhancing sales processes through innovative technology. As a Senior Technical Consultant, you will serve as a technical subject matter expert, helping customers implement and optimize SaaS solutions while driving the adoption of AI capabilities. Your role will focus on managing projects, collaborating with various stakeholders, and ensuring successful integrations of Outreach technologies.ResponsibilitiesManage and execute on implementations & projects for customersPerform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionalityBe a subject matter expert on a multitude of Outreach technologies, acting as a trusted advisor to internal and external stakeholdersPartner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completionDistill information from a variety of sources to inform complex configuration setupExplore all relevant client processes to build successful integrationsSupport the adoption of AI-enabled workflowsCollaborate with client technical experts to establish a thorough configuration testing planSkills4-5 years of experience working in a SaaS consulting roleAt least 2 years of experience in a technical or support roleAbility to master new technologies and technical skills quickly and efficientlyDemonstrated ability to enact creative technical testing and troubleshooting processesAbility to discover the 'how' and 'why' of proposed solutions to determine feasibility and suggest alternativesHistory of collaborating with teammates and enterprise level customers to solve difficult problemsWillingness to theorize about complex integration solutions while also being able to jump in and get things doneExperience in successfully collaborating with client contacts at all levels of the organization chartAbility to translate complex technical topics into language that can be understood by non-technical stakeholdersAbility to speak with expert knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrationsExposure to AI-enabled technologies (e.g., AI-driven workflows, copilots, predictive analytics, or automation features) with ability to configure, enable, or support AI functionalityFamiliarity with front-end and back-end development technologiesAdmin certification with a CRM, such as Salesforce or Dynamics, or another SaaS platformTrack record of leading with optimism to help others persevere in difficult situationsExpertise in working with a Sales Engagement PlatformHistory of working with internal Product or Engineering teams to improve product features and capabilitiesBenefitsIncentive compensationBonusRestricted stock unitsFlexible time off401k to help you save for the futureGenerous medical, dental, and vision coverage for full-time employees and their dependentsA parental leave program that includes options for a paid night nurse, and a gradual return to workInfertility/ assisted reproductive services benefitEmployee referral bonuses to encourage the addition of great new people to the teamSnacks and beverages in the Office, along with fun events to celebrateDiversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/MilitaryCompany OverviewOutreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales. It was founded in 2014, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.outreach.io.Company H1B SponsorshipOutreach has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 9 in 2024, 13 in 2023, 28 in 2022, 15 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.