[Remote] Senior Technical Account Manager - South-Central US

Note: The job is a remote job and is open to candidates in USA. Oasis Security is redefining how enterprises manage access in the age of AI. They are seeking a Senior Technical Account Manager to act as the trusted technical voice for customers, collaborating with internal teams to ensure successful onboarding and long-term value from their platform.ResponsibilitiesAct as the voice of the customer within the organization, advocating for customer needs and requirements to internal teamsLead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experienceEstablish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagementRenew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-sellingShape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new productsProactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptlyUtilizing self-paced training resources to support customer education and promote knowledge growth throughout their journeyManage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer valueMaintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requestsIdentify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectivesSkills5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)"Ninja mindset" - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolutionExtensive experience providing Cyber/Identity solutions to big enterprise customersExperience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security TeamsExperience with increasing customer satisfaction, adoption rates, and retentionProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailsSelf-motivated, detail-oriented with strong communication and interpersonal skillsDemonstrated track record of owning customer relationships, including onboarding, renewal, and expansionExcellent collaborator, with the ability to engage across multiple teams to drive an outcomeGreat ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-levelExperience building and operating in an early stage company – highly preferredBenefitsCompetitive compensation package and comprehensive benefits.Dynamic and international work environment with a focus on continuous learning and professional development.Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation.Company OverviewOasis is a non-human identity management platform that aims to give visibility and risk assessment. It was founded in 2022, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.oasis.security/product.