[Remote] Senior Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Lead is a fintech building banking infrastructure for embedded financial products and services. They are seeking a Senior Technical Account Manager to support partner onboarding to their Banking as a Service platform and provide guidance for data integration and ongoing support.ResponsibilitiesDeeply understand the partner’s business goals and product structureLead technical implementations of new partners and serve as the key technical contact as they integrate with LeadPartner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboardingDefine internal processes to streamline partner onboardingBuild product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficientlySuccessfully manage a number of engagements concurrentlyEffectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performanceInform partners of our product development roadmap with concrete examples, while setting appropriate expectationsBe an integral part of building out this function from 0 to 1 defining culture, processes, and identityPerform all other duties as assignedSkills5+ years of hands-on solution architecture, data integration, partner delivery experienceAbility to understand, visualize, and document the client's product construct and how they map to our internal data models used for processing cards, transactions, and loansExcellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuthProven ability to present technical solutions effectively to diverse stakeholder groupsExperience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon scheduleOutstanding communication and problem-solving skills, customer focus, and results orientationKnowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk managementBenefitsCompetitive compensation, including opportunities for equity grants, based on experience, geographic location, and roleMedical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leaveFlexible vacation policy, including PTO and paid holidaysA fun and challenging team environment in a dynamic industry with ample opportunities for career growthLead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Company OverviewLead is a Banking as a Service platform providing financial solutions for individuals, businesses, and fintech companies. It was founded in 2022, and is headquartered in Kansas City, Missouri, USA, with a workforce of 51-200 employees. Its website is https://www.lead.bank.Company H1B SponsorshipLead has a track record of offering H1B sponsorships, with 3 in 2026, 8 in 2025, 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.