[Remote] Senior Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Ping Identity is a company focused on making digital experiences secure and seamless. As a Senior Technical Account Manager, you will manage high-spend global accounts, optimize delivery frameworks, and engage with executive stakeholders to translate complex business requirements into operational strategies.ResponsibilitiesManage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environmentsOptimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the teamAct as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnershipActively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standardsServe as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalationsLead internal programs to increase team-wide efficiency, operational consistency, and technical readinessRepresent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experienceSkillsMust have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accountsAdvanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystemsExperience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reportingDeep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystemsDemonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiencesStrong mentorship and leadership skills, with a history of enabling the professional growth of peersHigh technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholdersAdvanced architectural experience with the Ping Identity suite and APIsDeep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocolsExperience leading cross-functional task forces or internal efficiency programsBenefitsGenerous PTO & Holiday ScheduleParental LeaveProgressive Healthcare OptionsRetirement ProgramsOpportunity for Education ReimbursementCommuter Offset (Specific locations)Company OverviewPing Identity provides cloud-based identity management software for companies and government organizations. It was founded in 2002, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.pingidentity.com.Company H1B SponsorshipPing Identity has a track record of offering H1B sponsorships, with 4 in 2026, 9 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.