[Remote] Senior TAM / Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Astra is a company focused on providing seamless integrations for its customers, and they are seeking a Senior Technical Account Manager to ensure the technical success of their customers. In this role, you will manage customer inquiries, resolve integration issues, and collaborate with internal teams to provide strategic guidance and support.ResponsibilitiesManage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely mannerPartner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrationsContribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-serviceCollaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validationInvestigate issues and other technical environments, identifying root causes and escalating complex problems when necessaryAct as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communicationIdentify areas to improve operational efficiencies and onboard our customers more quickly and effectivelySkills5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationshipsFamiliarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical toolsStrong project management skills, capable of influencing internal and external partners to stay on scheduleStrong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issuesExcellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanationsExperience with support systems like Zendesk, Pylon (or similar ticketing platforms)A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teamsA proactive, detail-oriented approach and willingness to document solutions and processes for future useProactive mindset - you seek out ways to improve systems and enable othersBachelor's degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experienceMonitoring: Experience with observability and alerting systemsProficiency with cloud platforms, ideally Google Cloud Platform (GCP)Understanding of APIs, data integrations, and common troubleshooting workflowsExperience with ticketing systems (Zendesk, Jira, or similar)Comfort working with logs, SQL queries, and basic debugging toolsStrong documentation skills for both internal and customer-facing materialsCloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)Infrastructure as Code: Terraform, CloudFormation, or similarCI/CD: GitHub Actions, CircleCI, or similar platformsProgramming: Python, Go, Bash for automation and toolingCompany OverviewAstra is the platform for moving money instantly and securely It was founded in 2016, and is headquartered in Menlo Park, California, USA, with a workforce of 11-50 employees. Its website is https://www.astrafi.com.