[Remote] Senior Systems Administrator

Note: The job is a remote job and is open to candidates in USA. Covenant House International is dedicated to serving youth and young families experiencing homelessness. The Senior Systems Administrator is responsible for ensuring the reliability and evolution of the organization's finance technology infrastructure, primarily focusing on NetSuite ERP administration and cross-departmental collaboration to support a geographically distributed workforce.ResponsibilitiesServe as the primary NetSuite administrator, managing configuration, customization, user access, roles, permissions, workflows, and saved searchesMaintain and optimize NetSuite modules including General Ledger, Accounts Payable (Zone OCR), Accounts Receivable, Grant Management (Pyango), Fixed Assets, Planning and Budgeting (NSPB), Analytics Warehouse (NSAW), and multi-subsidiary/multi-location structuresDesign and implement custom records, fields, scripts (SuiteScript), and SuiteFlow automations in response to evolving business requirementsManage the NetSuite integration ecosystem, including connections to donor management, payroll, HRIS, banking platforms and other third-party platforms as neededConduct regular system audits to ensure data integrity, tax compliance, and audit readinessMonitor system performance, troubleshoot incidents, and coordinate with NetSuite support and third-party vendorsSupport the use of AI‑assisted analytics, automation, and document processing (e.g., OCR, classification, and predictive insights) within NetSuite and connected platformsPartner closely with the Finance and Accounting team to support month-end and year-end close processes, reconciliations, and financial reportingBuild and maintain NetSuite financial reports, dashboards, and KPIs for leadership, program managers, and other departments as neededSupport budgeting, forecasting, and grant tracking workflows within NetSuite and related toolsAssist with audits by preparing system-generated documentation, audit trails, and financial data exportsEnsure compliance with GAAP, nonprofit accounting standards (ASC 958), and funder reporting requirementsPartnering with the Information Technology team, lead end-to-end technology projects including new module rollouts, system migrations, integrations, financial data warehouse and reporting solutions, and process re-engineering initiativesDevelop project charters, timelines, resource plans, risk registers, and stakeholder communication strategiesFacilitate cross-functional working groups and steering committees to align technology decisions with organizational prioritiesManage vendor relationships, contracts, and SLA performance for all enterprise systemsApply formal project management methodologies (PMP, Agile, or equivalent) to deliver projects on scope, schedule, and budgetServe as a trusted finance systems partner to department heads across CHI departments (Finance, People & Culture, Programs, Development, and Operations) and Site offices across the Federation, ensuring consistent, reliable, and equitable systems support across regionsPartner with Site leadership to understand local operational, regulatory, and reporting needs, adapting system configurations and workflows accordinglySupport multi‑currency, multi‑language, and country‑specific finance processes within NetSuite and integrated systemsCoordinate systems support and training initiatives across all Federation offices, including occasional site visitsTranslate complex technical concepts into accessible language for non-technical staff and leadershipFacilitate needs assessments, gather business requirements, and design technology solutions that serve diverse user communitiesCoordinate training, change management, and post‑go‑live support for Site‑based users across time zones and geographiesChampion a culture of early-adoption and data-driven decision making throughout the organizationMaintain documentation for system configurations, integrations, SOPs, and disaster recovery proceduresWorking with the Information Technology team, develop and deliver end-user training programs, help documentation, and onboarding materialsEvaluate and recommend emerging technologies that advance the organization’s mission and operational efficiencyEvaluate, pilot, and implement AI‑enabled tools and features to enhance finance operations, including transaction processing, reconciliations, anomaly detection, forecasting, and reportingPartner with Finance, IT, and Operations to integrate responsible AI solutions into core systems workflows, improving efficiency, accuracy, and decision‑makingPartner cross-functionally with all departments at CHI and sites across the Federation to ensure finance technology and systems are integrated where appropriate and well-supportedChampion adoption of scalable, future‑ready technologies—including AI‑driven solutions—to better support the Federation and growing organizational complexityModel and promote a value-driven, mission-centered approach to systems management—one that sees technology not as a back-office function but as a strategic enabler of impact across the FederationPerform other responsibilities and special projects as requested by the Chief Financial Officer or Chief Operations Officer and Chief Legal Officer in support of organizational priorities and financial stewardshipSkillsBachelor's degree in Information Systems, Accounting, Business Administration, or a closely related field (or equivalent professional experience)Total of 8-12+ years relevant experience within the financial systems administration space, including experience interfacing with or as part of a leadership team5+ years minimum of hands-on NetSuite administration experience, including configuration, scripting, and workflow design3+ years of formal project management experience, including leading cross-functional technology projectsDemonstrated experience working within or directly supporting a finance or accounting functionProven ability to collaborate effectively across departments and with stakeholders at all organizational levelsExperience supporting multi-site or multi-location organizationsStrong analytical, problem-solving, and data management skillsExcellent written and verbal communication skills, including the ability to present complex concepts to non-technical audiencesNetSuite Administrator or SuiteFoundation CertificationPMP, CAPM, or Agile/Scrum certificationPrior experience in a nonprofit, government, or mission-driven organizationFamiliarity with nonprofit accounting standards (ASC 958) and grant management workflowsExperience with SuiteScript (JavaScript), SuiteAnalytics, SQL Reporting, or NetSuite integration tools (Celigo, Boomi, or similar)Knowledge of Microsoft 365 administration, Azure AD / Entra ID, or IntuneExperience with HRIS, payroll, or donor management system integrationsExperience with NetSuite modules including General Ledger, Accounts Payable (Zone OCR), Accounts Receivable, Grant Management (Pyango), Fixed Assets, Planning and Budgeting (NSPB), Analytics Warehouse (NSAW), and multi-subsidiary/multi-location structuresCompany OverviewNo youth should ever be without a home — period. It was founded in 1972, and is headquartered in New York, NY, US, with a workforce of 1001-5000 employees. Its website is https://www.covenanthouse.org.Company H1B SponsorshipCovenant House International has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.