[Remote] Senior System Administrator

Note: The job is a remote job and is open to candidates in USA. Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. The Senior System Administrator provides senior-level IT operations and ServiceNow platform administration support, ensuring platform stability and compliance with federal standards while managing enterprise IT/OT services.ResponsibilitiesProvide senior‑level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterpriseManage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processesConfigure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT servicesSupport enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and securityPerform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency‑approved systemsSupport configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployedProvide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as requiredEnsure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiativesSkillsAbility to obtain and maintain a Public Trust is requiredMust be a U.S. Citizen without dual citizenshipSenior‑level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational supportDemonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processesExperience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirementsProven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teamsExperience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparencyExperience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational supportAbility to document system configurations, operational procedures, and service management activities using government‑approved systems and toolsBachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience)8+ years of progressive experience in systems administration and enterprise IT operations, including senior‑level platform or tool administrationAn active Public Trust and/or DHS suitability is preferredAdvanced experience administering ServiceNow ITSM/ITOM modules in a large enterprise environmentStrong CMDB governance, data integrity, and discovery/reconciliation experienceExperience supporting federal IT environments and compliance with agency standardsFamiliarity with configuration, change, and release management processesExperience supporting enterprise monitoring, asset management, and service reliability initiativesStrong documentation, communication, and stakeholder coordination skillsBenefitsHealth insurance coverageLife and disability insuranceA retirement savings planPaid holidaysPaid time offShort- and long-term incentivesProgram-specific awardsReasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairmentCompany OverviewMaximus helps governments deliver on their mission with modern services that improve outcomes and citizen experiences. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.