[Remote] Senior Strategic Account Programme Manager

Note: The job is a remote job and is open to candidates in USA. FAIRTIQ is a leading mobility technology company in Europe, aiming to simplify public transport for everyone. They are seeking a Senior Strategic Account Programme Manager to manage key customer relationships, develop long-term strategies, and drive customer success and commercial growth.ResponsibilitiesOwn and grow a portfolio of FAIRTIQ's most strategic customer accountsBuild trusted relationships with senior stakeholders, executives and decision-makersShape the public transport experience of millions of peopleDevelop and execute long-term account and growth strategiesIdentify commercial opportunities and drive customer retention, growth and satisfactionAct as the strategic bridge between customers and FAIRTIQ's Product, Tech, Operations and Markets teamsBring customer and market insights into strategic and product discussionsRepresent FAIRTIQ in customer meetings, industry events and conferencesSupport the growth of the Strategic Accounts function by coaching colleagues, sharing best practices and helping evolve how we workSkillsSeveral years of experience in Strategic Account Management, Customer Success, Business Development, Consulting, Programme Management, or a comparable customer-facing roleExperience in public transport, mobility, SaaS, or consulting within these industries, combined with a strong understanding of their stakeholders, challenges and commercial driversProven success managing complex enterprise and/or public-sector partnershipsStrong commercial acumen and a track record of driving growth and business outcomesExperience coaching, mentoring, or developing colleagues in a formal or informal capacityExperience developing long-term customer strategies and leading strategic initiativesExcellent stakeholder management, communication and relationship-building skillsBusiness-fluent English; additional European languages are a plus, particularly German, French, or DanishWillingness to travel occasionally across EuropeBenefitsA key role with direct impact on FAIRTIQ's growth, strategy and product evolution.The opportunity to work with leading transport authorities and operators across Europe, including supporting and growing our presence in Denmark, one of FAIRTIQ's key markets.A fast-growing, international company with a proven product and ambitious goals.A collaborative, supportive and purpose-driven culture.Flexible working hours, mobile office and a work-from-anywhere policy (Offices in Bern, Zurich and Berlin.)Part-time options (80–100%).Budget and support for professional development and continuous learning.Competitive local benefits depending on your country of employment.Company OverviewFAIRTIQ is an innovative, dynamic company that makes travelling by public transport easier than ever before. It was founded in 2016, and is headquartered in Bern, Bern, CHE, with a workforce of 51-200 employees. Its website is https://fairtiq.com/en-ch.