[Remote] Senior Staff Product Manager, AI Experience

Note: The job is a remote job and is open to candidates in USA. Maven Clinic is the world's largest virtual clinic for women and families, dedicated to improving healthcare experiences. They are seeking a Senior Staff Product Manager to oversee the Member & AI Experience, focusing on conversational AI and the overall member engagement with the platform.ResponsibilitiesThe member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-dayThe AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right momentThe agentic product architecture for member-facing experiences: when Maven leads, when it responds, what it says, and how it escalates to a clinical team or providerAn eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocityCommunity — own the roadmap and drive engagement on an existing surface with real member activityA member-centric view of engagement data across the full experience — where members activate, where they drop, where AI is moving the needle and where it is notClose partnership with clinical product (Maternity, Fertility) to ensure the AI experience is coherent and effective across programsSkills7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in productionDeep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship, not just reviewStrong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning toStrong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growthClinical empathy — you understand the stakes of AI-generated health guidance and build with appropriate rigor0-to-1 shipping at high velocity: fast experiments, fast learning, no design paralysisHigh ownership: several of these surfaces are not fully defined. You will define them and you will be accountable for the outcomesExperience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual sessionBenefitsStock optionsEmployer-covered health, dental, and insurance plan optionsMaven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.Whole-self care through wellness partnershipsHybrid work, in office meals, and work together days16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)Annual professional development stipend and access to a personal career coach through Maven for Mavens401K matching for US-based employees, with immediate vestingCompany OverviewMaven is a digital health platform that works with health plans and employers to offer virtual services for women’s and family health. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.mavenclinic.com.Company H1B SponsorshipMaven Clinic has a track record of offering H1B sponsorships, with 5 in 2025, 5 in 2024, 8 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.