[Remote] Senior Staff Platform Ops Engineer

Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. As a Senior Staff Platform Operations Engineer, you will lead the technical direction and architecture of the internal platform, enabling a scalable, self-service model for application teams while improving developer experience at scale.ResponsibilitiesDefine and evolve the architecture and technical strategy of the internal platform, ensuring alignment with business and engineering goalsEstablish and drive platform standards, patterns, and best practices across infrastructure, deployment, and observabilityLead the design of Azure landing zones, shared services, and platform capabilities that support scalable, self-service application developmentGuide the development and standardization of infrastructure as code (IaC) modules and frameworks to reduce variability and eliminate snowflake environmentsDrive the evolution of CI/CD and deployment strategies to enable consistent and efficient software delivery across teamsChampion developer experience by ensuring platform capabilities are intuitive, well-documented, and easy to adoptPartner with engineering teams to drive adoption of platform capabilities, golden paths, and self-service workflowsDefine expectations and frameworks for platform reliability, observability, and operational excellenceCollaborate with SRE and engineering leadership to introduce and mature reliability practices such as SLIs, SLOs, and incident response modelsProvide technical leadership and mentorship across the Platform Operations team and broader engineering organizationEvaluate emerging technologies and continuously improve the platform to meet evolving business and technical needsSkillsExtensive experience in cloud platform engineering, DevOps, or infrastructure architecture with a strong focus on building shared platforms and systemsDeep expertise in Microsoft Azure, including networking, identity, compute, and platform design for multi-environment or enterprise-scale systemsExpert-level experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including designing and maintaining reusable modules and platform frameworksStrong experience designing and standardizing CI/CD pipelines, deployment models, and automation strategiesDeep understanding of observability, reliability, and operational visibility, including monitoring, logging, and alerting frameworksProven ability to define and enforce engineering standards, patterns, and best practices across teamsExperience influencing technical direction and driving adoption across multiple engineering teams without direct authorityStrong understanding of distributed systems, cloud security, and scalable architecture designExcellent communication and interpersonal skills, with the ability to articulate technical vision and influence stakeholders at all levelsProven leadership skills with a strong emphasis on mentorship, collaboration, and driving technical excellenceBachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experienceBenefitsCompetitive benefits packageDiscretionary bonus or commission tied to achieved resultsCompany OverviewPress Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B SponsorshipPress Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.