[Remote] Senior Staff Operations Engineer, AIOps

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global company that connects hosts and guests for unique stays and experiences. The Senior Staff Engineer in Operations will lead a team to enhance AI-enabled operations and deliver AIOps solutions, ensuring high-quality service and operational excellence.ResponsibilitiesLead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreamsOwn the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline OperationsDrive execution by setting priorities, building accountability, and collaborating effectively across teamsPartner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stabilityIdentify and eliminate recurring issues through scalable automation, improving operational performance and productivityLead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliablyBe accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implementedLead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutionsStay on top of tasks, engagements, and team interactions—active collaboration is key to successWork in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviewsDedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiencyParticipate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineerSkills15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructureStrong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CDDeep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlationSolid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrationsProven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needsProficient in Python or GoExperience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS)BenefitsBonusEquityBenefitsEmployee Travel CreditsCompany OverviewAirbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.Company H1B SponsorshipAirbnb has a track record of offering H1B sponsorships, with 27 in 2026, 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.