[Remote] Senior Staff Engineer, Interactive Voice Response - AI/ML

Note: The job is a remote job and is open to candidates in USA. GEICO is a well-known insurance company that emphasizes innovation and customer service. They are seeking a Senior Staff Engineer to lead the development of large-scale AI applications that enhance customer self-service across various communication channels. The role involves collaborating with cross-functional teams to deliver scalable AI/ML solutions while ensuring system reliability and performance.ResponsibilitiesDesign, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat)Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experienceCollaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutionsEnsure system reliability, scalability, and performance through best practices in architecture, testing, and monitoringStay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environmentUtilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and servicesConsistently share best practices and improve processes within and across teamsSkillsHands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performanceStrong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS)Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automationExperience in building products using micro-services oriented architecture and extensible REST APIsExperience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systemsExperience with continuous delivery and infrastructure as codeExperience in leveraging PowerShell scriptingExperience in existing Operational Portals such as Azure PortalExperience with application monitoring tools and performance assessmentsMentor junior engineersAbility to excel in a fast-paced, startup-like environmentKnowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)8+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java)6+ years of experience in open-source frameworks6+ years of experience with architecture and design6+ years of experience with AWS, GCP, Azure, or another cloud serviceBachelor's degree in Computer Science, Information Systems, or equivalent education or work experienceEducation RequirementsBachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.BenefitsComprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.Access to additional benefits like mental healthcare as well as fertility and adoption assistance.Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.Company OverviewGEICO, Government Employees Insurance Company, has been providing affordable auto insurance since 1936. It is a sub-organization of Berkshire Hathaway. It was founded in 1936, and is headquartered in Chase, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.geico.com.