[Remote] Senior Staff Design Program Manager

Note: The job is a remote job and is open to candidates in USA. BILL is a rapidly growing Fintech company focused on empowering businesses through innovative financial tools. The Senior Staff Design Program Manager will architect the Design Team Operating System, improve design quality, and enhance operational efficiency across the design organization.ResponsibilitiesInstitutionalize UX Quality: Continue to roll out, measure, and improve the new UX Quality program from a successful pilot to an org-wide standard where 100% of production releases pass through formal Design QAData into Stories: Turn the data from these programs into compelling narratives for leadership, establishing a new design impact measurement framework that tracks UX defect trends and system adoptionRitual Excellence: Evaluate and centrally organize our fragmented design rituals (critiques, reviews, and demos), ensuring they unlock actual learning and alignment rather than adding overheadAI Integration: Pilot and scale AI-augmented design tools that demonstrably reduce design-to-dev handoff timeFacilitating the Rhythm: You will own the facilitation and continuous improvement of high-leverage rituals like Software Design Reviews and cross-pillar alignment sessionsManaging the Engine: You’ll manage the processes behind our primary tools—Asana, Jira, and Figma—ensuring the plumbing between these systems remains seamless for the teamCoaching & Mentoring: You’ll spend time coaching designers, engineers, and PMs on how to navigate our operating system and adopt new ways of workingStakeholder Alignment: You’ll meet regularly with senior leaders across Product and Engineering to align on quality standards and resolve process friction in the PDLCDesigning the Future: You’ll spend dedicated cycles identifying 'what's next' for the org, whether that’s a new governance model for the Trinity Design System or new patterns for agentic AI experiencesSkillsExtensive experience in design program management, design operations, or product/program management within a digital product organization, ideally at scaleProven track record designing and scaling operating models for design or product teams, including portfolio planning, QA/quality programs, systems/DS governance, and metricsDemonstrated ability to lead complex, cross‑functional programs in a matrixed environment, influencing without direct authority and bringing structure to ambiguous problem spacesDeep familiarity with modern product development lifecycles in SaaS (discovery through launch and iteration), and how Design, Product, Engineering, Research, and Content best collaborateExceptional communication, facilitation, and documentation skills, with comfort using tools like Asana/Jira, Figma, and collaboration platforms to keep work visible and teams alignedBenefitsMedical, dental, vision, life and disability insurance401(k) retirement planFlexible spending & health savings accountPaid holidaysPaid time off100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsCompany OverviewBILL is a developer of financial automation software for small and midsize businesses (SMBs). It was founded in 2006, and is headquartered in San Jose, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.bill.com.