[Remote] Senior Software Engineer - Observability Real User Monitoring (RUM) | US | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs, the company behind the open observability cloud, is seeking a Senior Software Engineer to join their Observability team. The role focuses on building end-to-end observability solutions that capture and analyze user interaction data, requiring expertise in backend systems and data processing.ResponsibilitiesBuild and evolve fullstack features for RUM, spanning backend services, APIs, storage systems, and frontend user experiencesDesign and implement systems that ingest, store, and query high-cardinality, high-volume telemetry data using columnar/analytical databasesDevelop performant query layers and APIs that power real-time exploration of user sessions, traces, and eventsContribute to frontend applications that visualize RUM data, enabling users to debug performance issues and understand user behaviorWork on data modeling, indexing strategies, and query optimization to ensure low-latency, cost-efficient analytics at scaleCollaborate closely with SDK engineers (browser and mobile) to ensure high-quality data ingestion and schema evolutionOwn projects end-to-end: from design and implementation to deployment, monitoring, and iterationBreak down complex, ambiguous problems into incremental deliverables and iterate quickly based on feedbackEnsure quality through testing, observability of your own systems, documentation, and smooth upgrade pathsCollaborate cross-functionally with backend, frontend, product, and solutions engineering to deliver cohesive observability workflowsSupport teammates, participate in technical design discussions and help shape the RUM roadmapSkills5+ years of fullstack engineering experience with strong backend fundamentalsBackend experience (Go is preferred) and frontend experience, we use TypeScript and ReactExperience building or operating distributed systems in production (e.g., Kafka, WarpStream, ClickHouse, Cassandra, Postgres)Familiarity with cloud-native systems (Docker, Kubernetes, AWS, GCP, Azure)Experience working with high-throughput, high-cardinality data (logs, metrics, traces, events)Strong understanding of data modeling, query optimization, and performance tradeoffsExperience designing and building APIs and distributed servicesExperience building data-heavy UIs (dashboards, query tools, debugging interfaces)Familiarity with observability concepts (traces, logs, metrics) and/or OpenTelemetryStrong communication skills and ability to work in a remote, distributed teamPragmatic, self-driven, and comfortable navigating ambiguityCustomer-focused mindset with a passion for developer experienceExperience with browser or mobile instrumentation (RUM SDKs, telemetry collection)Mobile development experience (iOS or Android) or familiarity with mobile performance and telemetryContributions to OpenTelemetry or other observability OSSExperience building developer-facing platforms or observability productsFamiliarity with session replay, sampling strategies, or user behavior analytics systemsBenefitsAll of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.100% Remote, Global Culture -As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.Transparent Communication – Expect open decision-making and regular company-wide updates.Innovation-Driven – Autonomy and support to ship great work and try new things.Open Source Roots – Built on community-driven values that shape how we work.Empowered Teams – High trust, low ego culture that values outcomes over optics.Career Growth Pathways – Defined opportunities to grow and develop your career.Approachable Leadership – Transparent execs who are involved, visible, and human.Passionate People – Join a team of smart, supportive folks who care deeply about what they do.In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *\*We will comply with local legislation where applicable.*Company OverviewGrafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://grafana.com.