[Remote] Senior Software Engineer, Guest Lifecycle & Loyalty

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners, particularly in the restaurant sector, succeed by providing a comprehensive suite of tools. The Senior Software Engineer for Guest Lifecycle & Loyalty will lead high-impact initiatives to optimize guest engagement through automated, data-driven marketing strategies, ensuring effective communication and operational excellence.ResponsibilitiesOwn high-impact lifecycle initiatives end-to-end (from ambiguous goal → design → build → launch → iteration), spanning guest journeys like activation, reactivation, graduation, and loyaltyBuild reliable messaging and data pipelines that power campaign execution (segmentation, scheduling, send-time optimization) across email/SMS/push at scaleRaise the bar on deliverability and compliance (domain warmup, provider policies, Twilio registration, throttling/guardrails), ensuring we can send safely while maximizing reach and performanceEstablish an experimentation + measurement loop for lifecycle: holdouts, incremental lift, attribution quality, and analytics instrumentation that product and marketing can trustImprove platform observability and operational excellence with SLOs, dashboards, alerting, and incident-ready runbooks for business-critical pipelinesShip AI-assisted capabilities that make lifecycle marketing more autonomous (e.g., smarter targeting, creative generation, and adaptive campaign optimization), with a bias toward production-ready systemsMultiply the team through technical leadership: set engineering standards, review designs, mentor engineers, and partner cross-functionally with Product, Data, Marketing, and other GPV Growth teamsSkillsStrong technical leadership and action biasProven ability to drive multi-quarter, cross-functional initiatives from problem framing through measurable outcomesHands-on experience shipping AI-assisted features or platform capabilities (LLMs, embeddings, ranking, or ML-adjacent systems), and a pragmatic approach to evaluation, safety, and iterationAbility to take projects from vague problem statements through design, implementation, and production supportAble to make tradeoffs that balance speed, quality, and long-term platform leverage in a fast-moving environmentAbility to align stakeholders and influence decisions across teams without authorityComfort defining success metrics, running controlled experiments/holdouts, and debugging performance changes across complex funnelsBenefitsA generous pre-IPO equity packageComprehensive health coverageWork from anywhere (remote-first workplace)Unlimited PTO - plus extra fun perks!Company OverviewWe're building AI that every local business owner will use to succeed, starting with restaurants. owner.com/builders-wanted It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://owner.com.Company H1B SponsorshipOwner.com has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.