[Remote] Senior Software Engineer - Applied AI

Note: The job is a remote job and is open to candidates in USA. Blue Cross and Blue Shield of Nebraska is a mission-driven organization dedicated to championing the health and well-being of its members and communities. The role focuses on designing and building a multi-agent orchestration layer for AI systems to enhance member experiences and streamline interactions.ResponsibilitiesDesign and build the LangGraph-based system that classifies member intent and routes to the right agentThe standardized pattern that makes any agent pluggable: input schema, output schema, confidence signaling, latency SLA, fallback behaviorMulti-turn conversations that maintain full member context across agent handoffsClinical safety boundaries, PHI handling at the LLM layer, and response normalization ensuring every agent response arrives in a consistent tone and within compliance constraints regardless of which agent generated itBenefits documents, formularies, and policy content retrieval via Azure AI SearchVersioned prompt registry, structured output contracts, few-shot pattern designSkillsBachelor's degree and 4-7 years of experience in software engineeringExperience with agentic AI in production—not LLM wrappers, not single-agent chatbot demos, not RAG tutorials. Systems with multiple agents, explicit state management, and real users depending on the answers being correct2–3 years building and operating production LLM or agentic AI systemsYou can describe specific decisions you made in a multi-agent system: state management approach, how you handled agent failures mid-conversation, how you kept the system governable as agents were addedLangGraph, AutoGen, or custom graph-based orchestration used in production, not just evaluated. You know where it breaks down and how you worked around itDebugged retrieval quality problems, iterated on chunking strategies, dealt with stale knowledge bases in a live system with real usersBuilt evaluation systems from scratch: golden datasets, automated regression, domain-appropriate accuracy metrics. Your eval suite caught a production regression before users reported itExperience in healthcare, insurance, fintech, or legal domains—AI systems where a wrong answer has consequences, and you designed the safeguards that make accuracy non-negotiableStrong knowledge of Python. Work in an existing codebase and extend it with the AI layerAzure OpenAI, Azure AI Search, Azure Container Apps are the target stackExperience working in an Agile/Scrum environmentDesire to think in a creative, lateral way both conceptually and in practical applicationYou must be obsessed with addressing customer needsStrong communication and interpersonal skillsPossess emotional intelligenceBenefitsHealth insuranceCompany OverviewBlue Cross and Blue Shield of Nebraska is the state’s oldest and largest health insurance company, based in Omaha. It was founded in 1939, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is https://www.nebraskablue.com.Company H1B SponsorshipBlue Cross and Blue Shield of Nebraska has a track record of offering H1B sponsorships, with 3 in 2026, 10 in 2025, 9 in 2024, 16 in 2023, 15 in 2022, 12 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.