[Remote] Senior Software Engineer

Note: The job is a remote job and is open to candidates in USA. Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. They are seeking a Senior Software Engineer to lead the design, development, and delivery of complex features within an AI-native engineering workflow for their Hyperlift Stars Platform.ResponsibilitiesLeads systems analysis, architectural design, and technology selection for complex features and core platform componentsWorks with Product Managers, Technical Program Managers, and engineering leadership to architect scalable data services and pipelinesDesigns database schemas (PostgreSQL), backend microservices, and APIs that drive core Hyperlift Stars PlatformSets expectations for AI-native engineering practices within the team, ensuring AI tools are applied thoughtfully to improve reliability, efficiency, and user valueDefines and maintains test strategies across unit, integration, and system levelsEnsures codebase and systems comply with engineering best practices and drives process improvement initiativesImplements backend services and APIs in Python, Elixir, or Golang, following design specifications and internal development standardsLeads development efforts and provides technical direction to ensure high code quality and maintainabilityGuides the team in using AI effectively without compromising maintainability or trust in system behaviorProduces high-quality supporting documentation, design artifacts, and architectural decision recordsDevelops and refactors code for performance, clarity, and testability across complex system areasPrepares features and infrastructure changes for production release, including deployment plans and rollback strategiesConducts and leads peer code reviews, contributing to team-wide engineering excellence and mentorshipTroubleshoots and resolves complex issues surfaced through observability systems, user reports, or automated monitoringDiagnoses and resolves issues in distributed event-driven systems and microservices architecturesContributes to installation, deployment, and developer documentationHelps guide the team toward deadlines while managing changing priorities and unplanned workParticipates in the full software lifecycle from ideation to long-term maintenance and supportWorks within an Agile development process focused on iterative value delivery to internal and external usersSkillsBachelor's degree in Computer Science or a related technical field (or equivalent experience)Strong design and architectural skills with demonstrated experience owning complex systemsExpertise in Python; experience in Elixir or Golang a plusStrong working knowledge of relational databases, particularly PostgreSQLExperience building and optimizing REST APIs and working with event-driven architectureStrong understanding of data modeling, query performance tuning, and systems designFamiliarity with distributed systems, microservices, and cloud infrastructure (Azure, AWS)Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) and DevOps practices (e.g., GitLab pipelines, CI/CD)Ability to debug and optimize backend performance using modern observability toolsExperience implementing containerized applications and orchestration (e.g., Kubernetes, Docker)Sound judgment on applying AI tools to improve reliability, efficiency, and development velocityAbility to work independently and collaboratively in high-performing engineering teamsStrong written and verbal communication skillsDemonstrated ability to architect and deliver scalable systems with minimal oversightComfortable operating at Senior Software Engineer level, including mentoring peers, leading system design discussions, and providing technical directionEnthusiasm for learning new technologies and an open mind for evaluating potential solutionsProven ability to balance technical excellence with pragmatic delivery under shifting prioritiesBenefitsIn addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.Company OverviewPress Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. It was founded in 1979, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is http://www.moreheadassociates.com.Company H1B SponsorshipPress Ganey has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 6 in 2024, 8 in 2023, 9 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.