[Remote] Senior Social Media & Communications Manager

Note: The job is a remote job and is open to candidates in USA. PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Senior Social Media & Communications Manager to manage social media strategy, drive corporate narrative, and enhance internal communications, ensuring consistent engagement with both external audiences and employees.ResponsibilitiesOwn PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiencesDrive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAIPartner with PR to elevate executive social and thought leadership presenceBuild and run an employee advocacy program that extends our reach through the people who know us bestPartner with Brand and Content to create & adapt video, design, and editorial for socialRun social listening and community engagement, with a real-time monitoring and response capabilityReport on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnelTrack and build a customer advocacy program, surfacing customer stories and amplifying advocates across channelsPartner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and executionSkills7+ years in corporate communications, with experience spanning social, PR, and executive or internal commsHands-on experience at a B2B technology company, ideally a best-in-class scale-upStrong social-native writing, with a feel for voice and platform differencesComfort with enterprise buyers as the primary audience, with developer or technical audience experience a plusDemonstrated track record of managing communications programs end-to-end, not just executing against a briefFluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflowA bias toward action and shipping, with the taste to keep quality high at speedExperience with executive social, employee advocacy, video-first social, or community building is a plusBenefitsParticipation in the company’s employee share options planComprehensive health coverage for you and your loved onesLife InsuranceSTD and LTDThe opportunity to contribute to the company's 401k planFlexible PTO policy + 11 designated company holidaysAnnual learning and development allowanceWe’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!Enhanced parental leaveCompany-funded fertility and family-forming programmesMenopause care programme with MavenSabbatical Program: 5-week paid sabbatical available after 5 years of employmentCompany OverviewPolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.