[Remote] Senior Site Reliability Enigneer

Note: The job is a remote job and is open to candidates in USA. Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. They are seeking a dedicated Senior Site Reliability Engineer to take ownership of operational excellence across Cloud Infrastructure, focusing on incident management, automation, and vendor relationships.ResponsibilitiesIncident management & operational excellence — take custody of the incident process: on-call quality, response, post-mortems, and driving down incident count, time-to-detect, and time-to-resolveAutomation & reliability engineering — automate low-frequency, high-consequence operations (the certificate-renewal class of problem — rare, easy to forget, outage-causing when missed), not just the high-frequency toil. You decide what to automate based on risk and blast radius, not just time savedA platform domain — over time, deep ownership of a domain such as Temporal, observability, or Kubernetes operations, partnering with the engineers building in itVendor & third-party management — own key external relationships and integrations (e.g. LLM API providers, third-party services), today managed manually and informally. Bring structure, automation, and bus-factor resilienceFinOps — own cloud and platform cost visibility and efficiency, and the mechanics of how usage maps to billingSkillsStrong production operations experience on AWS and Kubernetes; comfortable with MongoDB and scripting/automation in PythonAn operations-and-reliability mindset — you take pride in systems that run quietly — paired with the instinct to engineer the problem away rather than absorb it manuallySound judgement on incidents and risk; calm and clear under pressureInfluences through relationships and evidence, not escalation; comfortable owning a domain and partnering across teamsBonus: vendor/cost management exposure, Temporal, observability toolingCompany OverviewSynthesia is an AI video platform that enables users to create videos from text using advanced AI avatars and voiceovers. It was founded in 2017, and is headquartered in London, England, GBR, with a workforce of 501-1000 employees. Its website is http://www.synthesia.io.