[Remote] Senior Site Reliability Engineer, Messaging Services

Note: The job is a remote job and is open to candidates in USA. The National Basketball Association (NBA) is a global sports and media organization, and they are seeking a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of their enterprise messaging and collaboration platforms. This role involves managing complex issues, leading incident responses, and providing high-touch support for the NBA Executive Leadership Team during critical operations.ResponsibilitiesOwn reliability and operational excellence for messaging and collaboration platformsServe as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration servicesLead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenariosDesign and operate highly available, secure, and compliant messaging architecturesAutomate operations using PowerShell and Microsoft GraphAdminister and support Slack and Microsoft Teams, including tenant/workspace configuration and escalationsProvide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgencyPartner with Security, Legal, and Audit teams on compliance, retention, and eDiscoveryParticipate in a formal rotating on‑call scheduleProvide after‑hours, weekend, and holiday supportDeliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league eventsRespond rapidly to incidents impacting game operations, executive leadership, or league‑wide communicationsComfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essentialSkillsA bachelor's degree in computer science or related technical field10+ years of experience in enterprise messaging, infrastructure, or reliability engineeringDeep expertise in Microsoft Exchange Online / M365 and hybrid messaging environmentsStrong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)Advanced PowerShell automation skillsExperience supporting Slack enterprise environmentsProven ability to support executives and business‑critical operations with urgency and precisionCalm, decisive, and effective during live incidents and high‑visibility NBA eventsParticipate in a formal rotating on‑call scheduleProvide after‑hours, weekend, and holiday supportDeliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league eventsRespond rapidly to incidents impacting game operations, executive leadership, or league‑wide communicationsComfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essentialBenefitsMedicalDentalVisionLife/AD&D insuranceShort- and long-term disabilityFertility and family-forming assistanceWellbeing allowanceEducational assistanceMental health coaching/therapyTax advantaged accounts such as HSA and healthcare/dependent care FSAsA 401(k) retirement planTime off benefits that include vacation, sick time, and personal daysCompany OverviewThe National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. It was founded in 1989, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.nba.com.Company H1B SponsorshipNational Basketball Association (NBA) has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.