[Remote] Senior Site Reliability Engineer II

Note: The job is a remote job and is open to candidates in USA. Braze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The Senior Site Reliability Engineer II will be responsible for maintaining the reliability of internal-facing services and platforms, collaborating with engineering teams to improve infrastructure, automation, and tooling, while also managing incidents and ensuring adherence to enterprise-grade SLAs.ResponsibilitiesPartner with Braze’s engineering teams on:+ Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner+ Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms+ Make monitoring and alerting alerts on symptoms and not on outages+ Ensure that Braze meets our strict enterprise-grade SLAs with customersDevelop Braze’s internal platform infrastructure:+ Create Infrastructure as code using Chef, Terraform, and Kubernetes+ Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc+ Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teamsManage incidents:+ Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers+ Use your on-call shift to prevent incidents from ever happening+ Retrospect everything that happens to turn lessons into system improvements/changes, automation, etcSkills5+ years of experience as a Software, DevOps, or Site Reliability EngineerYou think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementationsHave an urge to collaborate, document, and deliver quicklyCollaborating across the global remote teams, often working asynchronouslyDocument everything so you don't need to learn the same thing (or plan the same work) twiceDelivering fast to delight our customers - even internal onesHave an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix itHave a desire to solve everyday challenges facing software engineers and automate their toil awayHave an excellent ability to manage multiple tasks and expectations at onceKnow your way around Linux and Unix ShellHave strong programming skills - Ruby and/or Go preferredHave experience with Docker, Kubernetes, Terraform, or similar IaC technologiesHave experience with MongoDB, Redis, Kafka, Postgres, or similar data technologiesBenefitsOn Target Earnings (OTE) between $172,000 and $306,000/year (including bonus or commission)Equity grants of restricted stock (RSUs)Competitive compensation that may include equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leaveProfessional development supported by formal career pathing, learning platforms, and a yearly learning stipendA curated in-office employee experience, designed to foster community, team connections, and innovationOpportunities to give back to your community, including an annual company-wide Volunteer Week and donation matchingEmployee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work®Company OverviewBraze is a customer engagement platform that enables customer-centric interactions between brands and consumers. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.braze.com.Company H1B SponsorshipBraze has a track record of offering H1B sponsorships, with 3 in 2026, 16 in 2025, 10 in 2024, 5 in 2023, 16 in 2022, 6 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.