[Remote] Senior Site Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. They are seeking a Senior Site Reliability Engineer to develop, monitor, and maintain distributed production systems, ensuring uptime for patients and providers in a dynamic environment.ResponsibilitiesMonitoring and maintaining complex cloud-based infrastructure, systems, and services and ensuring their uptime to help millions of patients get the care they needAutomating and developing our tooling, processes, and infrastructure to speed up development and make them repeatable and error-proofSupporting our large product engineering org with their scaling, performance, and uptime needs as well as helping diagnose and debug production related issuesAnalyzing and performance tuning systems, code, and networking for scaling and optimal operationWorking with cutting edge GenAI tools and technologySkills5+ years of supporting consumer facing web application production environments and systems in a Site Reliability Engineering or Production Engineering role2+ years of on-call experience in a 24/7 cloud-based production environment2+ years of experience in managing and supporting modern cloud-based environments and infrastructure like AWS/GCP, Docker, Kubernetes, etcExperience with edge technologies such as load balancers, reverse proxies, web application firewalls, routing, etcDeep understanding of protocols such as TCP/IP, HTTP/HTTPS, TLS, DNS, NTPA Bachelor's degree in Computer Science, Computer Engineering, or equivalent engineering experience is a plus, but not requiredBenefitsFlexible, hybrid work environment at our convenient Soho location (If based in NYC)Unlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness program with WellhubSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedCompany OverviewZocdoc is a digital marketplace company that connects healthcare patients and doctors. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.zocdoc.com.Company H1B SponsorshipZocdoc has a track record of offering H1B sponsorships, with 2 in 2026, 10 in 2025, 3 in 2024, 6 in 2023, 20 in 2022, 5 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.