[Remote] Senior Servicing Operations Analyst-Remote

Note: The job is a remote job and is open to candidates in USA. LoanCare is a leading full-service mortgage loan subservicer, dedicated to delivering excellence to banks, credit unions, and homeowners. The Senior Servicing Operations Analyst role focuses on improving operational efficiency through process analysis, automation opportunities, and strategic planning support.ResponsibilitiesLead process improvement initiatives and optimization of complex processesPerform analysis of operational processes and recommend automation, optimization, and modernization opportunitiesSupport leadership by assisting with requirements, prioritization, and strategic planningAnalyze, document, and map operational processes to ensure alignment with project objectivesLead UAT strategy, risk identification, test planning, and defect escalationOversee requirements, process mapping, user stories, and acceptance criteria, ensuring cross‑functional alignmentEvaluate downstream system impacts and coordinate solutions with IS and reporting partnersRepresent Servicing Operations in governance, steering committees, and cross‑departmental discussionsManage high‑visibility reporting, documentation, and communication for senior leadershipMentor and provide subject‑matter guidance to Servicing Operations Analyst team membersSupport regulatory, compliance, audit, and risk management activities through expert‑level analysisAll other duties as assignedSkillsHigh School Diploma or equivalent requiredMinimum of 7 years of experience in business analysis, process engineering, or related disciplineProven track record of leading complex requirements and driving transformation initiativesExpert-level expertise in mortgage servicing operations and associated systemsStrong proficiency with Microsoft Office, including advanced ExcelAdvanced SQL proficiencyDemonstrated ability to influence stakeholders and support effective decision-makingExceptional written, verbal, and executive-level communication skillsStrong analytical and critical-thinking abilities, with experience in data analysis and root cause identification preferredAbility to independently manage multiple high-priority initiatives simultaneousExperience working within Agile, Waterfall, and hybrid project delivery methodologiesBachelor's Degree or equivalent in Business, Finance, Computer Science or related fieldHands-on experience with MSP or other complex mortgage servicing platformsProven experience designing or coordinating automation, workflow, or digital transformation solutionsLean Six Sigma or similar process improvement certificationProficiency with PowerBI or comparable business intelligence and reportingDemonstrated success leading enterprise-wide initiatives or large-scale operational projectsBenefitsOptional medical, dental, vision, life, and disability insurancePaid holidays, vacation, and sick leaveMatching 401(k) plan and employee stock purchase planAccess to mental health resources, including freeCalmmemberships, and initiatives that promote physical and emotional well-beingPrograms that celebrate achievements and milestonesEnjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement programthat supports your continued education and professional growthFlexibility to work remotely, while staying connected through virtual engagementCompany OverviewLoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.