[Remote] Senior Salesforce Administrator

Note: The job is a remote job and is open to candidates in USA. FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. They are seeking a Senior Salesforce Administrator who will partner with business stakeholders to translate their needs into effective Salesforce solutions, manage project planning and execution, and ensure Salesforce enables process excellence.ResponsibilitiesPartner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e. g., Oracle, Onestream, Tableau Snowflake, Conga CLM)Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change managementCollaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programsGather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processesAdvise stakeholders on the feasibility, user experience, and business impact of proposed solutionsServe as a subject matter expert on FICO's Salesforce Sales Solutions and data integrations, influencing system design and integration approachesEstablish and enforce platform governance frameworks, reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunitiesOwn Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owning governanceDesign and manage the execution of system and user acceptance testing to ensure high-quality solution deliverySkillsSalesforce Administrator Certification RequiredPrior experience gathering and translating business requirements into system design, and leading meeting discussions with both technical and business stakeholdersProven enterprise Salesforce administration experience, with hands on experience and expertise in Salesforce Sales Cloud and Lighting (Required), Service Cloud (Preferred) and core Sales Cloud principles: Opportunity Management, Account and Contact Management, Lead Management, Quoting, Reporting, and DashboardsStrong proficiency designing and implementing Salesforce Flows and declarative automation tools to streamline business processes, as well as experience managing user roles, profiles, permission sets, sharing rules, and maintaining data security and integrityStrong knowledge and experience establishing Salesforce data governance frameworks/standards, internal controls, process compliance, permission security, and release managementFamiliarity with data management tools such as DemandTools, as well as Salesforce DevOps tools, CI/CD practices, change sets, sandbox management, and GitHubExperience with Salesforce Einstein AI capabilities including Einstein Analytics / CRM AnalyticsExposure to or interest in agentic AI features within Salesforce, such as Agentforce, Einstein Copilot, or Prompt Builder, and an understanding of how AI governance intersects with platform governanceExperience working in agile methodologies, with the ability to manage multiple priorities and concurrent projects, preferably within a technology consulting firm or fast-growing technology companyAdditional certifications strongly preferred (including Advanced Administrator, and Platform App Builder)Service Cloud (Preferred)BenefitsAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.Company OverviewFair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO. It was founded in 1956, and is headquartered in Bozeman, Montana, USA, with a workforce of 1001-5000 employees. Its website is http://www.fico.com.Company H1B SponsorshipFICO has a track record of offering H1B sponsorships, with 1 in 2026, 30 in 2025, 18 in 2024, 22 in 2023, 25 in 2022, 45 in 2021, 40 in 2020. Please note that this does not guarantee sponsorship for this specific role.