[Remote] Senior Sales Strategy and Operations Analyst

Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. They are seeking a Senior Sales Strategy & Operations Analyst to support global commercial sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.ResponsibilitiesManage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimizationServe as a strategic business partner to the AVP of Commercial SalesServe as primary point of contact for commercial teams on operational needs and process questionsSupport weekly/monthly forecasting processes and pipeline reviewsBuild and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)Identify operational inefficiencies and design solutions to improve team productivityPartner with Finance, IT and other peers on cross functional projectsDocument and maintain standard operating procedures for commercial sales operationsRespond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliabilityPartner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)Ensure data integrity across Salesforce, Tableau, and other sales toolsTroubleshoot reporting discrepancies and work with stakeholders to resolve data quality issuesSkills3-5 years of experience in sales operations, revenue operations, or strategy & operationsStrong proficiency in Salesforce (reports, dashboards, data management)Advanced Excel/Google Sheets skills and experience with data analysisProven ability to build scalable processes and drive operational improvementsExcellent communication skills and ability to partner cross-functionallyComfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholdersSelf-starter with strong project management capabilitiesExperience with Tableau or similar BI tools or SQL skillBackground supporting commercial/mid-market sales teamsFamiliarity with BDR/SDR operations and lead routingExperience in SaaS or technology sales environmentBenefitsComprehensive benefits packageFlexible work arrangementsCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Paid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programsCompany OverviewPagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.pagerduty.com.