[Remote] Senior Revenue Accountant

Note: The job is a remote job and is open to candidates in USA. Karbon is a global leader in AI-powered practice management software for accounting firms, seeking a Senior Revenue Accountant to join their Finance team. This role involves managing the billing lifecycle, supporting revenue recognition, and driving AI adoption to enhance billing operations.ResponsibilitiesApply foundational knowledge of ASC 606 and SaaS revenue recognition principles to support accurate revenue reportingAssist the Accounting team with month-end close activities, including revenue-related reconciliations and journal entry support tied to billing. Using AI tools to accelerate reconciliation checks and surface variances that require human reviewPartner with Revenue Accounting to ensure billing data in Zuora is structured in a way that supports clean, auditable revenue recognitionFlag and escalate billing scenarios with complex revenue recognition implications for proper treatmentOwn the end-to-end collections process, monitoring aging balances and prioritizing outreach on overdue accounts, partnering with the GTM teams and Finance to resolve outstanding invoices and using AI-assisted tools to flag at-risk accounts and streamline follow-upMaintain accurate AR reporting and support month-end close by reconciling cash receipts and applying payments in Zuora, surfacing DSO trends and collection risk to Finance leadership and driving ongoing improvements to collections efficiencyOwn end-to-end billing operations for a global customer base, managing complex subscription scenarios including multi-year deals, mid-term amendments, upgrades, downgrades, credits, and custom billing structures, leveraging AI tooling to detect anomalies, reduce manual intervention, and scale with confidenceInvestigate and resolve billing discrepancies, invoicing errors, and escalated issues with a high degree of accuracy and urgency whilst using AI-assisted diagnostics to identify patterns and root causes fasterManage renewals, adjustments, and amendments in Zuora, ensuring all billing actions are executed correctly and in alignment with contract termsServe as the billing team's go-to resource for edge cases and non-standard scenarios that require sound judgment and creative problem-solvingAct as a senior point of contact for customers on billing-related inquiries, delivering clear, professional, and empathetic communication. Use AI-assisted drafting tools to improve response speed and quality while keeping a human lens on every interactionPartner with Customer Success and Support teams to resolve billing issues efficiently and ensure a positive customer experienceRepresent the billing function externally with confidence and a solutions-oriented approachReview customer agreements and order forms to ensure billing setup accurately reflects negotiated terms, pricing structures, and any custom provisions by applying AI-assisted contract review tools to accelerate intake and flag inconsistencies before they reach billingAdvise internal stakeholders on how contract terms translate into billing and revenue recognition implicationsCollaborate with Legal, Sales, and Finance on billing-related contract language and escalations as neededServe as the internal subject matter expert on Zuora, owning configuration, troubleshooting, and optimization of billing workflows within the platform, including identifying where AI capabilities within Zuora can reduce manual steps and improve data integrityMaintain accurate subscription records, product catalog entries, and billing rules in ZuoraPartner with RevOps and Finance on Zuora-related projects, upgrades, and integrationsAs Karbon scales, this role is expected to be an active driver of AI adoption within billing and revenue operations: testing tools, surfacing use cases, and helping define how automation improves the functionUse AI-powered tooling to streamline billing workflows, including anomaly detection in invoicing, automated reconciliation checks, and intelligent flagging of discrepancies before they escalate to customers or impact closeApply AI capabilities within Zuora and connected systems to reduce manual intervention in complex billing scenarios, accelerate invoice processing, and improve accuracy across the subscription lifecycleLeverage AI-assisted tools to improve the speed and quality of customer communications, contract reviews, and internal SOPs, while maintaining the judgment to know when human review is essentialPartner with Revenue Accounting to explore AI applications in revenue recognition, including automated recognition schedules, variance flagging, and generating audit-ready documentation tied to billing dataContribute to the finance team's AI adoption by testing new tools, documenting billing-specific use cases, and sharing learnings acting as the billing SME who helps define where automation adds the most valueMaintain a human-in-the-loop mindset: validate AI-generated outputs before they inform customer decisions or financial reporting, and escalate edge cases that require human judgmentDemonstrate a strong ability to navigate interconnected systems (Zuora, Salesforce, and related tools) to diagnose issues and engineer scalable solutionsProactively identify gaps in billing and revenue processes and lead or contribute to continuous improvement initiatives, with a particular focus on where AI automation can eliminate low-value manual work and create capacity for higher-order problem-solvingDocument workflows, edge cases, and standard operating procedures to support team scalability and knowledge sharing, using AI-assisted tools to draft, maintain, and improve documentation at paceWork closely with Sales, Finance, Accounting, Revenue Operations, and Customer Success to ensure seamless billing execution and alignment on revenue mattersProvide billing and systems guidance to internal stakeholders as the team scales, including educating cross-functional partners on how AI tools are changing billing and revenue operationsSkills5+ years of experience in billing operations, revenue operations, or a related function within a SaaS or subscription-based companyExtensive, hands-on experience with Zuora including subscription management, product catalog configuration, invoicing, amendments, and reporting. This is a must-haveFoundational knowledge of revenue recognition principles (ASC 606) and experience supporting or partnering with a revenue accounting functionProven experience handling complex, non-standard billing scenarios with sound judgment and strong attention to detailComfortable being customer-facing and communicating billing matters with clarity and empathyStrong ability to interpret contract language and apply it accurately to billing setup and revenue implicationsSystems-savvy: able to work across multiple platforms, connect the dots between tools, and find creative, practical solutions to operational challengesDemonstrated ability to work with AI tools in a finance or operations context — including prompt-based workflows, AI-assisted drafting or analysis, and a clear understanding of when to validate or escalate AI outputs. This isn't optional: we expect this person to actively use AI as part of how they work, not just be open to itA self-starter who takes ownership, identifies problems proactively, and drives them to resolution without needing significant directionExcellent communication and collaboration skills, with the ability to work effectively across a globally distributed teamExperience with Salesforce or similar CRM platforms is a plusBachelor's degree in Accounting, Finance, Business, or a related field preferredBenefitsFlexible Time Off with an encouraged 4 weeks use per yearCompany paid medical for you and eligible spouse/partner and dependentsPaid dental and vision and eligible spouse/partner and dependents401(k) with company matchingFlexible Spending AccountUp to 8 weeks paid parental leaveWork-from-home stipendCompany OverviewKarbon is a workstream collaboration platform for growing teams and enterprises to combine emails, discussions, tasks, and workflows. It was founded in 2014, and is headquartered in Sausalito, California, USA, with a workforce of 201-500 employees. Its website is http://karbonhq.com.