[Remote] Senior Quality Analyst

Note: The job is a remote job and is open to candidates in USA. Gallagher Bassett is dedicated to helping people navigate complex situations and improve outcomes in their lives. They are seeking a Senior Quality Analyst who will perform quality audits, develop quality control processes, and analyze data to ensure accuracy and compliance with organizational standards. The role involves collaboration with various teams to enhance quality in processes and deliver actionable insights.ResponsibilitiesPerform comprehensive quality audits to ensure adherence to organizational standards and client requirementsDevelop and implement quality control processes to monitor and improve data accuracy, system performance, and project outcomesConduct root cause analysis to identify and resolve issues, propose solutions, ensuring continuous improvement in processes and deliverablesAnalyze trends and interpret results to provide actionable insights that drive quality enhancementsCollaborate with others to understand their business requirements and translate them into actionable, quality-focused implementation plansRecommend systems configurations and tools to align with client specifications, organizational standards, and quality benchmarksAnalyze, clean, and transform data to ensure accuracy, consistency, and compatibility with Gallagher’s systemsConduct training sessions for internal teams on system functionality, data processes, and quality standardsIdentify opportunities to enhance quality in implementation and data services processesCollaborate with cross-functional teams to develop and implement best practices that prioritize quality and efficiencyGenerate detailed reports on implementation progress, data quality, and system performance, highlighting areas for improvementMaintain accurate and comprehensive documentation of implementation processes, configurations, and client interactions to ensure transparency and accountabilityWork closely with internal teams, including IT, product development, and Client Services, to ensure quality is embedded in every stage of project deliveryAct as a liaison between internal clients and technical teams to facilitate effective communication, problem-solving, and quality assuranceSkillsA minimum 4 years work experience, with a minimum 2 years experience working in a data services capacityExcellent analytical skillsAbility to multi-task in a fast paced environmentProficient in required system and computer applicationsHigh School education required4-5 years experience in the insurance or claims industry preferredHighly analytical individual with working knowledge of Excel and SharepointBenefitsMedical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveDigital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programCompany OverviewGallagher Bassett provides risk control and claim management services. It was founded in 1962, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 5001-10000 employees. Its website is https://www.gallagherbassett.com.