[Remote] Senior Project Manager, Contact Center

Note: The job is a remote job and is open to candidates in USA. Presidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. They are seeking an experienced Senior Project Manager to lead the delivery of complex Contact Center and Unified Communications solutions, ensuring project outcomes adhere to scope, schedule, budget, and customer satisfaction objectives.ResponsibilitiesProvide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeoutDevelop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverablesEnforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitmentsOwn project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targetsMonitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reportingPartner with accounting and operations teams to ensure accurate project billing, cost allocation, and compliance with internal financial controlsLead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractorsPerform proactive resource planning in coordination with delivery leadership to ensure appropriate staffing, skills alignment, and capacity availabilityAct as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycleIdentify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actionsLead formal change management processes, including scope change assessment, pricing impacts, schedule adjustments, and customer approvalsEnsure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptanceDrive clear, consistent, and professional communication through status reports, steering meetings, and executive briefingsProactively address client concerns, manage expectations, and resolve delivery challenges to maintain trust and long-term customer relationshipsRepresent Presidio as a trusted advisor, reinforcing a consultative delivery approach that supports repeat business and account growthMaintain working knowledge and experience with enterprise contact center and collaboration platforms to effectively manage solution delivery, risks, and dependenciesSkillsBachelor's degree or equivalent professional or military experience7+ years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environmentDemonstrated experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-prem deploymentsProven ability to manage project financials, including margin, utilization, cost controls, and revenue alignmentStrong command of formal project management methodologies, documentation, and governance practicesAdvanced proficiency with Microsoft Project for scheduling, dependency management, and critical path analysisPMP, Agile, or equivalent project management certification preferredCompany OverviewPresidio provides managed services and network solutions technologies. It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.presidio.com.