[Remote] Senior Project Manager

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. providing auto loans to underserved customers. They are seeking a Senior Project Manager to play a central role in building and scaling their newly launched Project Management Office (PMO), focusing on effective execution and leadership of high-priority initiatives.ResponsibilitiesLead and shape complex initiatives within your domainOwn complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through deliveryMake real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to youTranslate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of doneRun the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in handStep into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on trackSniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbersBuild the analysis behind the recommendation not just the deck that wraps itConnect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stoppedBrief executives with clarity on what's happening, what's at risk, and what to decideNavigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and ComplianceCarry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelinesPartner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the workAdopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to themHelp raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandateSkills5+ years of experience in business operations, strategic finance, business transformation, credit strategy, operations strategy, management consulting, chief of staff, investment banking / PE, or a related role where you owned real strategic substance not just project administrationBachelor's degree or equivalent work experienceA proven track record of leading large-scale, cross-functional projects in complex environmentsExperience introducing structure to teams that have historically operated without formal frameworks and the change-management instincts to do that without creating resistanceStrong execution instincts clear owners, clear timelines, clear definitions of done and the discipline to maintain them in messy environmentsSharp analytical skills fluent in spreadsheets, comfortable with both operational and financial data, able to turn numbers into a clear storyExcellent written and verbal communication; able to brief executives clearly under pressure and translate complexity into structured, decision-oriented updatesTechnical fluency you do not need to write code, but you should be credible in a room with engineering leaders in sharing what needs to be built to address business needsStrategic curiosity you ask why before how, and you understand how the work you lead ties to the company's underlying business performanceComposure under pressure you can challenge a stakeholder, including an executive, when the data supports itComfort with ambiguity and a bias toward action; you don't wait for the problem to be perfectly framed before making progressHigh EQ and trust-building skills; you navigate competing priorities without creating frictionOutcomes-focused and pragmatic you measure success by what the business delivers, not by how much process existsExperience in auto lending or consumer lending more broadly familiarity with the lifecycle (originations, credit, servicing) is a significant plusFamiliarity with BI tools, SQL, or financial modeling is a plusBenefitsGenerous salariesCompetitive health and welfare benefitsPaid vacation401(k) matchTuition reimbursementQuarterly social outingsMonthly lunchesA robust employee recognitionTraining development program to enhance your career with usMaintaining a healthy work-life balanceUnprecedented career growthEngage each employee to build a career plan that benefits everyoneProven record of investing in youFHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identitiesWe will make accommodations when interviewing anyone with special needsCompany OverviewFirst Help Financial is an innovative auto finance company that provides customer-focused automobile lending services. It was founded in 2006, and is headquartered in Newton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://firsthelpfinancial.com/.